THIS IS THE TIME TO 19 SOFTWARE SOLUTIONS THAT CAN HELP
Article supplied by Frank Sims Head of Customer Success UK - iCabbi
It’s one thing knowing lots about the taxi industry, taxi drivers and the needs and wants of taxi passengers. It’s another thing knowing how to run an efficient business. If you own or manage a taxi fleet you’ll know that you need both to succeed.
In this article, we’re going to focus on the latter. How can you improve the efficiency of your taxi fleet management? One solution is to free up your headspace by reducing the amount of time you and your team need to spend on administrative tasks. You can do this by employing tools and resources that help you complete bulk actions, automate, streamline and optimise your business.
And there’s good news for all you taxi fleet managers out there who are burdened with the day-to-day necessities of fleet opera- tions. Software. You’re likely already enjoying the benefits of a cloud-based taxi dispatch system, but why not consider employing some of these free, or subscription software services to help run other areas.
As a Customer Success Manager for iCabbi, I get asked all the time about tools that can save fleets time and money or give added value. Here are some of my top picks.
PEOPLE 1 Rota Management – Rota Cloud
Traditionally companies managed their staff rota on excel spreadsheets.
This can be
very restrictive when trying to cover staff failures, holidays and multi-site. Rota cloud offers an online solution that makes the whole process very transparent. Take the spreadsheet pain away and give this a go – I promise you won’t look back.
INTERNAL COMMUNICATIONS 2. Instant messaging – Slack
Got multiple sites, have lots of people work- ing at home right now, or maybe you outsource call-taking to a call-centre? If you have widely spread staff members then an instant messaging service like Slack will help you all stay in touch. It is far easier than
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Google chats as you can break people up into different threads according to subject. You can share files, it is searchable, and there’s lots of other fun stuff too – a bit like Whatsapp, but for work. Best of all – it is free! Or at least you can do a lot with the free plan.
FLEET OPERATIONS
3. Taxi Dispatch Platform Add-ons – iCabbi Insights
Obviously having a reliable cloud-based dis- patch platform like iCabbi is critical to running your taxi business. But, are you get- ting the most for your platform? Sign-up to iCabbi Insights to get access to Key Perfor- mance Indicators (KPIs) and work with your Customer Success Rep (like me) to glean insights from this data and determine ways to improve the automation and optimisation of your fleet.
4. Corporate Account Management – iCabbi Business Solution
Business accounts can be great business for your fleet. But let’s face it,, they take a lot of admin – from managing who can and can’t use the account to monthly invoicing. Wouldn’t it be great if all this admin got taken off your hands…. and likewise wouldn’t your business clients like more control and visibility over their account so
Many taxi companies use wallboards to monitor performance. You may, for instance, use multiple TVs to display the information you want to access quickly and easily, so you’re not searching each time to find it. This FREE add-on allows you to cycle through the displays in a time-controlled manner.
MARKETING & COMMUNICATIONS 6. SMS Solutions – SMS Expert
This tool allows you to bulk communicate to customers in an emergency situation. Think about how painful it is, for example, when your sip (i.e VIBE outage) provider let’s you down. The SMS solution will help you reach all your customers with an update in one go.
7. Email Marketing – Mailchimp
Keeping your drivers informed of changes, updates, new accounts, offers and incen- tives is very important. Mailchimp is a FREE tool that allows you to communicate
MAY 2020
they can see trips usage and trends and add in their own controls? That’s what the new iCabbi Business Solution lets you do. If account work is a big part of your business then I would definitely recommend this.
5. Wallboard add ons – Tab Carousel
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