IN THE NEWS
BOLTON MUM CHARGED OVER £1,000 FOR TAXI TRIP DUE TO HUMAN ERROR TAKING PHONE PAYMENT
A mum of two has been left struggling to pay her bills after a 'human error' led to her being charged over £1,000 for a taxi trip. Vanessa Morris, 29, was travelling from her home in Kearsley to Bolton town centre with S&D taxis – based in Farnworth - on Friday 25 November, when she was charged £1,010 instead of £10.10. When she went to pay £10.10 for her journey, she was told that there wasn’t a card reader available, and that she would have to ring their office to pay over the phone. Later, when she went shopping and her card declined, she realised something was wrong. After checking her bank, she saw that the large payment from S&D was pending to leave her account.
She said: “I still haven’t got the money back and I have got two young girls. We haven’t got food in the house.” Whilst Vanessa says
she
understands that mistakes happen, this has left her in a difficult situation. The taxi company has apologised and shared Vanessa’s frustration and explained that it was down to a “human error”, and that a refund is currently being processed, which can take up to three to five working days. Vanessa says that she has used the taxi service for a few years, and frequently uses it for appointments. Manager Sajid Mahmood said: “It was a human error where a decimal point was not put in,
which unfortunately happens sometimes. We
share the
customer’s frustration because a lot of money has gone out of their account.
“I can see that the payment has gone out, but we processed the refund straight away, and it does take 3-5 working days. It’s not something I have control over.” He said that Vanessa will not be charged for the journey and that they can’t carry out a bank transfer directly as Bolton Council have said the firm have to follow the procedure. “We have been trading for around 20 years and we have always had a good reputation, and it is just an unfortunate consequence of the mistake.”
24
DECEMBER 2022 PHTM
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88
