Sponsored by WORKFORCE DEVELOPMENT
Purpose-Built Matters: Imperatives When Evaluating Workforce Technology
Mark Woodka, CEO, OnShift
try-wide workforce challenges have placed a spotlight on operations and their technology. Manual processes, disparate systems, lack of adoption, and unreliable information are prohibiting many organizations from oper- ating in harmony. Senior living organizations have quickly
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realized that status quo workforce manage- ment strategies are not enough to combat rampant workforce shortages, increasing labor costs, and rising expectations. As senior living organizations turn to tech-
nology for help, here are some key areas to consider in your evaluation.
Focus On Connectivity Connections drive the senior living industry: among leadership, managers, caregivers and those they serve – your residents. Each part- nership is critical – when one connection is weakened, the entire ecosystem is affected. Technology can strengthen these connec-
tions by opening lines of communication and transparency. However, many organiza- tions I speak with struggle with siloed infor- mation and often rely on cobbled-together, historic reports to monitor performance. This is not effective, especially given the constantly changing workforce dynamics in senior living. Having a technology partner who can unite all of your workforce data to provide a clear picture of performance and proactively highlight opportunities for optimization is a critical first step. To make impactful real-time decisions,
organizations must prioritize workforce technology that provides forward-looking
enior living is built different. It is a symphony of moving parts. How- ever, for many organizations, indus-
visibility into their business by connecting relevant information across systems. This helps create organizational alignment into workforce needs and provides the ability to make fast and informed decisions in real-time to prevent issues before they happen.
Prioritize The Employee Experience For a workforce management solution to be effective and worth the investment, it must be loved by employees. The right technol- ogy engages employees with visibility into their schedules, the flexibility to pick up shifts, and the ability to access their wages between paychecks when needed. It facili- tates consistent communication and gathers employee feedback to proactively address any issues. And, it can even help recognize contributions and give rewards to employees for key behaviors like clocking in on time or picking up extra shifts. This streamlined experience must extend
to managers as well. Not only must they have clear visibility into what needs to be done, but the system must be extremely easy-to-use – with automation that saves time and supports decision making. Improving the lives of senior living em-
ployees should be a core component of how your technology partner makes product deci- sions. With OnShift, this focus on experience and efficiency allows the senior living work- force to focus on what they do best: caring for residents.
Built For Your Success Many workforce technology vendors offer the same solutions to a wide variety of industries including fast food, retail, man- ufacturing, and government organizations.
This cookie-cutter approach falls short in senior living. Senior living environments are much more dynamic and have specific needs for labor budgeting, scheduling and engagement, among other things, to en- sure high-quality resident care and service. Change is constant, and as labor market conditions continue to shift, senior living organizations need a technology partner who understands your needs, can quickly develop solutions and provide strategic, experience-based advice for continual ROI. As a true partner to senior living, every-
thing OnShift does is designed to improve the lives of senior living employees. This has had a profound impact, as thousands of our customers have experienced better hiring, lower costs, and reduced turnover by engag- ing employees through OnShift technology that is purpose built for senior living. For more information visit
www.onshift.com.
46 SENIOR LIVING EXECUTIVE SEPTEMBER/OCTOBER 2022
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