2022 BEST OF THE BEST AWARDS
RECOGNIZING INNOVATION THAT IMPROVES THE FUTURE OF SENIOR LIVING
The Argentum Best of the Best Awards recognize innovative programs, products, and services that solve a particular challenge or advance excellence in senior living. For 2022, recipient communities were selected that showcase how problems can be solved with simple solutions or existing technologies, for their unique approach to resident engagement and education, and for improving the resident experience.
FLEXCHOICESM Discovery Senior Living
Introduced in mid- to late-2021, Discovery Senior Living rolled out FlexChoiceSM
in select communities to help residents better use existing available services. It provides freedom and flexibility, rather than requiring “bundled” programming such as meal plans and all-inclusive service packages. With three tiers of program options, FlexChoiceSM
allows each resident to choose which is best for their specific needs. This new approach is appealing to an incoming generation of residents that place a priority on experiences in addition to security, comfort, and access to health care.
“We know the Boomers are coming and that they want options and customization. We also know they only want to pay for what they use,” said Richard J. Hutchinson, chief executive officer of Discovery Senior Living. “As an industry, it means we have to get away from that ‘silo effect’ where products and services are part of standard, one-size-fits-all packages. That’s senior living 1.0, and it's just not the world we're living in anymore.”
is expected to provide better visibility and insight regarding consumption patterns at the individual and community level. The infrastructure investment was negligible as the program helps residents optimize existing services offered by their respective communities. The increased efficiency, however, will assist operations in optimizing costs for resources that include labor, food, beverage items and more as usage patterns are studied.
In addition to allowing for a more personalized experience, over time, FlexChoiceSM
The program’s adoption rate in pilot communities in Florida, Texas and elsewhere was between 50 – 70 % in the first several months following deployment. Early traction signaled acceptance among the resident population and FlexChoiceSM
has been utilized as a selling
point by sales team members at the community and corporate levels who use the new tool to convert leads to move-ins.
Residents use FlexChoiceSM
Dollars to access a full menu
of a la carte experiences ranging from dining to fitness and recreational activities.
SEPTEMBER/OCTOBER 2022
ARGENTUM.ORG 35
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60
