VIRTUAL GENERAL ORIENTATION PROGRAM Benchmark Senior Living
Designed as a blended or hybrid learning model, in which in-person instruction and onboarding activities supplement online components, Benchmark’s Virtual General Orientation program is offered weekly to new hires in all roles and from across the company. Online instruction is provided by master trainers from Benchmark’s corporate learning and development and mind and memory teams. The virtual element of the program allows learners to share their own experiences and perspectives during interactive chat discussions and the online classes cover important cultural and regulatory content, which is then reinforced with in-person training at each community.
By utilizing a virtual orientation program, Benchmark has allowed communities to reallocate staff time that had been spent planning and delivering live programming in their individual communities. Taking part of the orientation program online also ensures that the content and messaging are consistent across time and location, with regulatory topics covered thoroughly and with adult learning principles in mind as taught by experienced trained professionals. New hires are introduced to the greater company at large, and the online environment provides them with an opportunity to interact and engage with staff from several other communities and states.
The virtual program is working and has been well received by staff. In the words of one human resources director, “The trainers infuse a lot of fun into the session, making these remote classes feel more like in-person. From a recruitment standpoint, having these classes available weekly shortens the turnaround time from interview to orientation and gives us a lot of flexibility in scheduling people.” Another metric of success is that shifting from individualized, community-specific training to a more centralized delivery approach has eliminated redundancies and resulted in an estimated savings of more than 500 hours of supervisor labor time every week.
40 SENIOR LIVING EXECUTIVE SEPTEMBER/OCTOBER 2022
Benchmark’s virtual new hire onboarding program is an instructor-led series of sessions offered weekly to its communities and home office.
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