Lisa Kinnery
Chorley headquartered global logistics provider fulfilmentcrowd, shared the importance of cybersecurity to the business, which has its own security operations team embedded within the operation. Regular audits were also carried out with a strict policy on the information that could be retained by the business.
He added: “From an AI perspective we are looking at all the different opportunities to create real value for our customers.
“We are also examining how we can use machine learning to understand a little bit more about our data. The emphasis is on getting data from the right places.
“When it comes to AI, context really is everything. You need to know what it is you are trying to build, what pain points you are trying to resolve before you look at the technology.
“Without knowing what processes you are working to, how can you know what technology to utilise?”
Paul Bell
Lisa Kennery, partner at Pierce business advisory and accountancy group, said AI was starting to deliver results.
She said: “We started our journey three years ago when a member of the admin team left. It was the perfect opportunity to look at how we could introduce AI.”
Pierce now uses an AI bot that copies the process of a human to put together and send out packs to its clients, significantly cutting down the time to carry out what was a “clunky” task.
The practice’s tax team has also started using AI to pull the data it needs out of reports. Lisa said: “Again it is taking admin away from a skilled person.”
Pierce is looking at other areas where AI can be used. Lisa said: “It’s how we can eliminate admin tasks to redeploy staff to best use the skills they have.”
However, she stresses that people are still very
much in the loop. She explained: “We might be using technology but we make sure a human is checking what AI is doing.”
Paul Bell, programme manager at the North West Aerospace Alliance, told the audience that things were happening at pace in the defence and aerospace sectors, including the development of drone technology.
When it came to AI he added: “There is a real thirst from defence primes to understand what it can offer.”
He added that companies further down the supply chain were using AI to save time and it was helping to push them into bigger markets.
Paul said: “There are some great technologies. It really is an exciting time and our members are at different stages of their journey.”
He advised businesses to speak openly and honestly to their peers and to share their experiences. And he added: “Look after your people all the time. Training is everything.”
Venue: Park Hall Resort and Spa
Date: Friday
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