PROMOTIONAL FEATURE
WE’VE GOT THE COUNTY COVERED
So, how does Handelsbanken differ from the traditional UK high street banks?
Unlike high street banks, we have a decentralised model, which means our customers benefit from swift, clear decisions, made in the branch by people they know. Each customer has a direct line to their own account manager, who knows the local market and invests time to understand their aspirations.
Our customers trust us because we focus on building long-term relationships, and because we’re free from sales targets or short-term bonuses, they know we’re always working in their best interests.
What is Handelsbanken’s ethos and philosophy?
Our focus is on long-term relationships. We believe we can help our customers achieve their goals, by really knowing them as individuals.
Our cultural handbook is clear ‘our advice must always be what is best for the customer, not what is most profitable for the bank at the time’; we back that up by being free of sales targets and short-term bonuses, so customers know we work in their interests.
What can customers expect from Handelsbanken?
Each customer has their own private banking manager who gets to know them, to support their needs today and anticipate their requirements in the future.
That could be everyday banking through to financial planning for their family. If customers bring their businesses to us, they’ll benefit from a dedicated corporate banking manager who is backed by an expert team, who will really get under the skin of their business.
Each and every customer can be sure of the
best service which is driven by that focus on building long-term relationships, not by short term bonuses or targets.
In 2023 we were rated top for customer satisfaction for the 15th year running, in an independent survey of British banks’ personal and business customers. (EPSI Rating, 2023,
epsi-rating.com). This recognition shows we’re doing the right thing by our customers.
How does the bank cover Lancashire?
We have five branches across Lancashire each covering a specific area of the county. Our East Lancashire branch is based in Blackburn, then we have our Preston and Fylde Coast branches, with Wigan in the south covering West Lancashire and our South Lakes and Lancaster branch in the north.
Each of these branches offers individual and corporate banking along with a wealth management service, so no matter what stage in life our customers are at, we can help and it’s all done here in the branch.
With a focus on customer service rather than expensive marketing campaigns, our customers usually come to us through word of mouth and recommendation, which we’re proud to say is down to the quality of service our branch colleagues deliver each and every day.
As a Handelsbanken customer, your experienced branch team makes sure everything runs smoothly for you. You have direct line access to your dedicated account manager who is available to address your queries or requirements in a helpful and timely manner. Our personal service is complemented by secure online and mobile banking services.
How is the bank evolving to secure a successful future?
With an approach like ours we can stay adaptable and agile, changing as our
handelsbanken.co.uk
customers’ needs do. We recognise that customers want more choice when it comes to how and when they bank with us, so we’re enhancing our digital offering, to complement our face-to-face service.
We’ll continue to run our business in a more sustainable way and deliver positive environmental and social outcomes, through sustainable finance products and responsible investment options.
As a local bank how important is community to you?
Being part of the community is a key part of what Handelsbanken is about. It not only benefits our customers, but also means we can really make a difference in the area.
Our local knowledge can help customers when they want to buy or sell property or businesses who can benefit from the networks that we’re part of. With a focus on building a more sustainable future in all that we do, we’re keen to give something back to our community.
What are your ambitions for Lancashire?
Put simply, to be the best bank across the county. Customer satisfaction drives everything we do and we’ll continue to invest in our people and our branches so that we can help individuals and businesses realise their ambitions.
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