CASE STUDIES
drain TRADER
BigChangeTechnology transforms H2O FlowTech’s Field Engineer Services
H
2OFlowTech has successfully rolled out the latestmobile workforcemanagement technology fromLeeds-based
BigChange. As part of a digital transformation replacing paper throughout the company, the newsystemcombines back office management softwarewith amobile app to support rapid expansion of H2O’s business. H2Ospecialise in the installation,maintenance and repair of pumps, pumping stations and sewage treatment plants. The Bury-based company looks after over 600 different pumping stations, operating in theNorthWest in an area extending fromNorthWales toYorkshire, Cumbria andMidlands. Private pumping stations and treatment plants - usually buried underground - are owed by local authorities, commercial property companies and private estate owners. With newwaste legislation coming into force in January 2020 to limit the use of certain types of septic tanks,H2Ohas seen a surge in business for plants that treat sewage and discharge clean, safewater. “Our largely paper based systemwas cumbersome and slow, and dealingwith paper formswas difficult outdoors in poorweather.With the increasing demand for our equipment and serviceswe knewwe’d be overwhelmedwith paperwork ifwe didn’t switch to a digital system,”saysMick Brindle,Director,H2OFlowTech. H2Ovans are fittedwith BigChange vehicle trackers and the two- person teams use JobWatch the 5 in 1 app that provides digital versions of all paper forms. JobWatch synchronises in real timewith the office givingH2Ooperations complete 24/7 visibility of engineer movements and job status.
20 drain TRADER | July 2020 |
www.draintraderltd.com
Lead engineers are equippedwith rugged tablets and their assistants run the app on theirmobile phones. Photographs taken on site for evidence ofwork completed such as newly installed pumps and control panels are provided as part of instant digital reports to customers. “With BigChangewe've considerably increased our turnoverwithout needing any extra staff.We aremore productive havemuch better visibility. The data is all collected in one hit and this is a big improvement and the digital job reporting is a tremendous step up - customers are very impressed especiallywith the supporting photos fromsite showing work completed.”says Brindle. H2Osee BigChange as important for expanding allowing the company towork nationally. The systemis also seen as key to securing andwinning larger contractswith facilitiesmanagement companieswho need to provide electronic records to their customers. “With BigChange everything is at our fingertips and it is synchronised with Sage giving us total visibility of the business –margins on jobs, cash flowandwe can keep a close eye on quotes and invoicing. From ourmobileswe can immediately seewhat's going on across the business including the status of every job. Thismeanswe canwork fromanywhere”explains Brindle. “In fact, duringCoronavirus lockdownwe’d have been completely flooredwithout BigChange. Ifwe’d still been paper-basedwe simply couldn’t have done our job - as thingswere customers did not see any change at all.”
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