Group, which had been sold by Fiserv since the mid-1990s as Alliant Customer Relationship Servicing (CRS). Aperio was the successor to Alliant CRS (or CBS CRS as it became), combining CRM, BPM and EAI, and is an important part of the overall Fiserv product strategy. The front-end multi- channel sales and service platform is built on top of the Portrait Foundation application platform suite from Portrait Software (AIT Group, as was, and now part of Pitney Bowes). It provides a single customer view across all systems and channels, intelligent prompts, workflow, rules engine and BPM. It is intended to support rapid response to customer enquiries, accurate targeting of sales campaigns, efficient application processing, and consistent follow-up. It was integrated with Fiserv applications and can be linked
to third party systems or be used stand-alone. It is based on .Net and XML, with banking specific messages and processes (e.g. change of address or opening a loan account) available out of the box or built and copied using its process modeller. It can link to the likes of Tibco, MQSeries and Websphere. The CBS Communicator layer provides the channel integration (implemented at over 60 banks worldwide). An equivalent product would probably be FIS’s Touchpoint. With this emphasis on the Aperio and Communicator front and middle layer, it is no surprise that Fiserv has been talking Service Oriented Architecture (SOA), with this approach claimed at Principal Bank in the US, with this CBS user running CBS Communicator as an integration layer. By the end of 2005 there were more than 35 users of Aperio
or its previous iteration, Alliant CRS. Countrywide Bank took it during 2005 to replace Siebel. As the way forward, the aim was to move more and more back office processing into Aperio. Exceptions management and collateral management were cited as processes that would be extracted from the back office and would reside within the middle layer. The same would happen with business logic within channel applications, with these ‘collapsed’ into standard processes. The BPM layer of Aperio has a library of objects with
this linked to the Aperio presentation layer or to third party applications (Countrywide retained its internet banking solution so this is interfaced to Aperio). Also promised was added functionality via partnerships, with this reflected in Fiserv incorporating dealer management portfolio functionality and, from Cohen Brown Management Group, B2B and B2C sales models. For the branch solution, Aperio also has a role to play, alongside Alliant Branch Teller (or CBS Teller as it was rebranded). The traditional platform is still offered as the ‘account-centric, high volume’ teller solution. Aperio is the solution for sales, advice and open plan branches. In the middle, in the ‘teller/seller’ space, where bank staff are involved in some sales activities, there is a fusion of the two solutions, with Communicator providing services to the CBS Teller user through the Aperio user interface. For the data warehouse, Fiserv had an Oracle offering but this was moved to IBM UDM so that it could run on the iSeries and mainframe, with delivery to a first CBS user, South Financial Group, in the fourth quarter of 2005. This was for
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operational and analytical reporting and became part of the core CBS/Signature offering. Fiserv also planned to pre- package integration with CBS via Aperio for its IPS-Sendero suite for credit and market risk, budgeting and forecasting. It was also working on business performance and measurement models for financial services for incorporation into the data warehouse offering. At the front-end, Fiserv has been developing the Common Origination Platform (COP) for loan originiation. This was touted as a brand new development, with no use of any of the old components or systems. It was launched in 2012, having been initiated a couple of years earlier. The idea stemmed from customer requests for a single system for originating all types of loans, across retail, mortgage, commercial etc, on one platform, said Mark Deese, lending solutions product manager at Fiserv. Fiserv researched the market and concluded that there was no one provider that offered everything on one platform. The research took in international providers as well as domestic ones. Deese was a former banker/lender, having worked at Citizens Bank, United Savings Bank and National Penn Bank, before joining Fiserv in January 2012.
First National Bank of Long Island (FNBLI), which has
Signature at the back end, signed as one of the first takers. FNBLI previously had an ageing loan origination solution for
its residential mortgage lending which had been
‘bastardised’ to also cover home equity lending, said Rich Kick, executive vice-president at FNBLI. There was a desire to move into small business credit scoring and the bank was looking for a system to fill this need. It came round to the idea of a single loan origination platform to support its broadening activities.
At FNBLI, COP was selected in Q1 2012 and the first portion
to be implemented was for consumer loans, in Q3, followed by residential loans at the start of 2013. As one of the first takers, there was a fair amount of development undertaken for the bank, said Kick. As it moved into the implementation, there were some aspects that needed reworking or enhancing. ‘This was around some of the logic, who needs what, who has access, data entry, underwriting, segregation. They had some of it but we felt they needed more.’ There remained a fair amount still to do at FNBLI in terms of
integration. This included interfacing to the bank’s document management system (Fiserv’s Nautilus) and then to Signature in Q1 2014. By the end of 2013, there were twelve customers under
contract for COP, said Deese, of different sizes. All were in the US and were at different stages of implementation. There were plans to take the system to a wider North American market and possibly to further international markets as well. The development was done with international markets in mind, he said, and COP could work with any back office system. It is based on Microsoft .Net technology and uses the SQL database server. He claimed it could be applicable to top-tier institutions (e.g. top-ten mortgage lenders) as well as to small community banks, and everything in between. It is offered on both a hosted and onsite basis. The demand for these was
US Financial Services Technology Market Report |
www.ibsintelligence.com
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