the system itself, it was the people, everybody we’ve talked to at CSI has been very personable, very professional, very interested in CSB and getting to work with us,’ he said. ‘We didn’t get that feeling with the other vendors.’ Wolfe added that the Nupoint technology assured CSB that
it could provide the bank with ‘service, speed and reliability’. ‘In the system demonstrations it looked simplistic, but it was very comprehensive in how it would work,’ he said. ‘It’s just so much more modern than what we have now.’ As part of the upgrade, CSI provided several other services to CSB, including Voice over IP (VoIP) technology, online banking services, a complete revamp of website design and functionality and managed services for hardware. The bank also took DepositPro and LaserPro from CSI’s rival, Harland Financial Solutions, for its deposits and loan management, and Wolfe hoped that these would be in place prior to the cutover to Nupoint. CSB had been using ComplianceOne from Wolters Kluwer for this, but Wolfe said ‘we wanted to run away from that as fast as we could’. DepositPro and LaserPro were taken in-house, but CSI was contracted to manage the software on behalf of the bank. CSB opted against upgrading its existing Fiserv systems,
as Wolfe felt there were some issues with the vendor. ‘We don’t get a lot of service out of them,’ he said. He added that while there was a great sales pitch from Fiserv, he felt the vendor’s attention to the bank wavered after the implementation. Wolfe hoped that by taking Nupoint on a hosted basis,
the relationship with CSI would be more beneficial in the long term, and would give CSB greater security and service to its customers.
CSI signed its first Californian customer for the Nupoint
core banking system, Bank of Southern California. The project kicked off in 2015 and product mapping phase has just been completed. The incumbent solution, FIS’s Bankway, was so outdated and required so many manual workarounds that the users had to put in long hours and were feeling overworked. 2016 witnessed a significant number of deals for CSI. In June 2016, New York-based Rondout Savings Bank selected CSI as its new core technology provider. In December 2016, Two Rivers Bank & Trust, headquartered in Iowa, chose NuPoint as its core banking solution. In October 2017, Wisconsin-based First Bank of Baldwin selected NuPoint as its new core and mobile banking technology provider. In the next month, Tennessee-based Studio Bank (In Organization), which filed its application to become the city’s first newly chartered de novo bank in nearly a decade, also selected NuPoint. Core as well as digital capabilities would be directly integrated including self-service features like card on/off, mobile deposit, and commercial cash management.
In early 2018, four US banks signed up for NuPoint.
This includes Kensington Bank, United Community Bank, Neighborhood National Bank and Victory State Bank.
44
US Financial Services Technology Market Report |
www.ibsintelligence.com
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132
