INNOVATION REPORT 2024
TECH CATEGORIES Spend trends: on the mend
This report has consistently noted how the travel industry spends less as a proportion of total technology šŘóİíǝĺİǝGTǝȒǝTóĨóçĺįǝSŨËƖǝŨďËİǝ is generally the case among UK companies (Figs 11 and 12). SŨËƗİĉǝçĺšŨšǝĒİǝśóçóİŨǝƉóËśšǝ
ďËƂóǝæóóİǝŨśËƂóĨǛšǝšóçĺİíǑĨËśĉóšŨǝ GTǝšŘóİíǝǐǝŭİŨĒĨǝƤƢƤƥǝŨďËŨǝĒšƿ ZËšŨǝƉóËśƺǝËǝŨĺŨËĨǝĺĈǝdzƥƩƢǝįĒĨĨĒĺİǝ
ƃËšǝšŘóİŨǝĺİǝGTǝSŨËƖƺǝËǝśĒšóǝĺĈǝƣƪȎǝ ĺİǝƤƢƤƤǝËİíǝŨďóǝæĒĉĉóšŨǝĒİçśóËšóǝ ĺĈǝËĨĨǝŨďóǝƛƂóǝšŘóİíǝçËŨóĉĺśĒóšƿǝ TďĒšǝƉóËśƺǝĒŨǝĒšǝËİŨĒçĒŘËŨóíǝŨďËŨǝ
šŘóİíǝĺİǝGTǝSŨËƖǝæƉǝŨśËƂóĨǝæŭšĒİóššǝ ƃĒĨĨǝçĨĒįæǝŨĺǝdzƦƥƨǞįĒĨĨĒĺİƺǝƃďĒçďǝ ƃĺŭĨíǝśóŘśóšóİŨǝËİĺŨďóśǝƣƪȎǝśĒšóƿ TśËƂóĨǝĒšǝŭİĨĒĥóǝ ĨĨǝ¡XǝGİíŭšŨśĒóšƿǝ çśĺššǝ¡XǝĒİíŭšŨśƉǝËšǝËǝƃďĺĨóƺǝŨďóǝ
æĒĉĉóšŨǝŨóçďǝšŘóİíǝƃËšǝĺİǝGTǝSŨËƖǝǐǝ dzƣƢƢǞæĒĨĨĒĺİǝĒİǝƤƢƤƥǝËİíǝŨďóǝĨËśĉóšŨǝ
ĉśĺƃŨďǝËŨǝƣƣȎƿǝTśËƂóĨƺǝďĺƃóƂóśƺǝšŘóİŨǝ ŨďóǝšóçĺİíǑšįËĨĨóšŨǝËįĺŭİŨǝĺİǝšŨËƖƿ GŨǛšǝËĨšĺǝóƈŘóçŨóíǝŨĺǝæóǝŨďóǝ
ĨËśĉóšŨǝšŘóİíǝçĺįŘĺİóİŨǝĈĺśǝ ĨĨǝ ¡XǝGİíŭšŨśĒóšǝĈĺśǝƤƢƤƦǝŨĺĺƺǝƃĒŨďǝËİǝ ËİŨĒçĒŘËŨóíǝšďËśóǝĺĈǝƦƢȎǝĺĈǝšŘóİíƿ
SPENDING CHANGES IN 2023 GİǝĈËçŨƺǝŨďóǝæĒĉĉóšŨǝĺŭŨĨËƉǝĒİǝŨďóǝŨśËƂóĨǝ ĒİíŭšŨśƉǝĒİǝƤƢƤƥǝƃËšǝĈĺśǝ ĺįŘŭŨóśǝ SóśƂĒçóšƺǝƃĒŨďǝdzƨƫƤǝįĒĨĨĒĺİǝĒİǝƤƢƤƥƺǝ ËİíǝƉóŨǝŨďĒšǝƃËšǝŨďóǝšįËĨĨóšŨǝĉśĺƃŨďǝ ĺĈǝËĨĨǝËśóËšǝĺĈǝšŘóİíǝĺİǝƪȎƿ lííĨƉƺǝĒŨǝƃËšǝŨďóǝĺİĨƉǝçËŨóĉĺśƉǝİĺŨǝ
ŨĺǝśóËçďǝíĺŭæĨóǝíĒĉĒŨšǝĒİǝĉśĺƃŨďǝŨďËŨǝ ƉóËśƺǝďËƂĒİĉǝŘśóƂĒĺŭšĨƉǝíóçĨĒİóíǝæƉǝ ƧȎǝĒİǝšŘóİíǝŨďóǝƉóËśǝæóĈĺśóǝŨĺĺƿ TďóǝįĺƂóǝŨĺƃËśíšǝ ĺįŘŭŨóśǝ
SóśƂĒçóšǝæóĒİĉǝŨďóǝæĒĉĉóšŨǝšŘóİíǝ çËŨóĉĺśƉǝďËšǝæóóİǝóƂĒíóİŨǝšĒİçóǝƤƢƣƪƿǝ
Fig 11: TRAVEL IT SPEND, 2018-24
dzƪƢƢį dzƩƢƢį dzƨƢƢį dzƧƢƢį dzƦƢƢį dzƥƢƢį dzƤƢƢį dzƣƢƢį
ƤƢƣƪǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƦ ƤƢƣƪǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƦ ƤƢƣƪǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƦ ƤƢƣƪǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƦ ƤƢƣƪǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƦ
Hardware
Software
Computer Services Fig 12: ALL UK INDUSTRIES IT SPEND, 2018-24 ƤƢƣƪǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƦ ƤƢƣƪǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƦ ƤƢƣƪǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƦ ƤƢƣƪǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƦ ƤƢƣƪǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƦ
dzƣƢƢæİ dzƪƢæİ dzƨƢæİ dzƦƢæİ dzƤƢæİ
Telecom Services
IT and Telecom Staff
Hardware TďóǝŨśóİíǝďËšǝæóóİǝĈŭóĨĨóíǝæƉǝŨśËƂóĨǝ
ƛśįšǝŨŭśİĒİĉǝŨĺǝŨďĒśíǑŘËśŨƉǝGTǝŘśĺƂĒíóśšƺǝ ƃĒŨďǝ ĺįŘŭŨóśǝSóśƂĒçóšǝóİçĺįŘËššĒİĉǝ óƂóśƉŨďĒİĉǝĈśĺįǝóƈŘóİíĒŨŭśóǝĺİǝ çĺİšŭĨŨËİçƉƺǝĺŭŨšĺŭśçĒİĉƺǝšĺĈŨƃËśóǝ šŭŘŘĺśŨǝËİíǝďËśíƃËśóǝšŭŘŘĺśŨƿ ǝĨËśĉóǝĉËŘǝĨĒóšǝæóŨƃóóİǝŨďóǝƛśšŨǝ ËİíǝšóçĺİíǝšŘóİíǝçËŨóĉĺśƉǝĈĺśǝƤƢƤƥǝ
Computer Services
Telecom Services
IT and Telecom Staff
ËšǝSĺĈŨƃËśóǝšŘóİíǝŨĺŨËĨĨóíǝdzƦƣƫǝ įĒĨĨĒĺİǝĒİǝƤƢƤƥƺǝĉśĺƃĒİĉǝæƉǝƣƧȎƿ )ƈŘóİíĒŨŭśóǝĺİǝSĺĈŨƃËśóǝæƉǝŨďóǝƃďĺĨóǝ
ĺĈǝŨďóǝŨśËƂóĨǝĒİíŭšŨśƉǝĉśóƃǝįĺśóǝŨďËİǝ ËİƉǝĺŨďóśǝçĺįŘËśóíǝƃĒŨďǝƤƢƤƤƺǝŭŘǝƩƪȎƿǝ ŭŨǝŨďĒšǝšďĺŭĨíǝæóǝšóóİǝĒİǝŨďóǝçĺİŨóƈŨǝĺĈǝ
ĨËçĥĨŭšŨśóǝĺŭŨĨËƉšǝĒİǝŨďóǝŘśóƂĒĺŭšǝŨďśóóǝ ƉóËśšƺǝśËİĉĒİĉǝĈśĺįǝİĺǝĉśĺƃŨďǝŨĺǝËǝ ²
TRAVOLUTION.COM — OCTOBER 2024 — 31
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