INNOVATION REPORT 2024


CEMENTING THE SUCCESS


Sector ‘to spend £2.2bn this year’


The travel sector’s total spend on IT in 2023 continued its upward trajectory, further cementing the continued growth experienced in the industry. ĨŨďĺŭĉďǝĨËšŨǝƉóËśǛšǝƛĉŭśóǝíĒíİǛŨǝšóóǝ šŘóİíǝæśóËĥǝŨďóǝdzƤǝæĒĨĨĒĺİǝįËśĥƺǝĒŨǝ


šóŨŨĨóíǝËŨǝdzƣƿƫƩǞæĒĨĨĒĺİƺǝƃďĒçďǝšŨĒĨĨǝ śóŘśóšóİŨóíǝËǝšĒĉİĒƛçËİŨǝƉóËśǑĺİǑƉóËśǝ ĒİçśóËšóǝĺĈǝdzƣƨƧǝįĒĨĨĒĺİƿ TďóǝƛĉŭśóƺǝƃďĒçďǝçËįóǝĒİǝŭİíóśǝƃďËŨǝ


ŨďĒšǝśóŘĺśŨǝĨËšŨǝƉóËśǝŘśóíĒçŨóíƺǝšŨĒĨĨǝ šďĺƃóíǝĉśĺƃŨďǝĺĈǝƨȎǝĺİǝƤƢƤƤǛšǝŨĺŨËĨƺǝ çĺįŘĺŭİíĒİĉǝŨďËŨǝƉóËśǛšǝšŭæšŨËİŨĒËĨǝ ƤƧȎǝĒİçśóËšóƿǝ ZËšŨǝƉóËśǛšǝdzƣƿƫƩǞæĒĨĨĒĺİǝŨĺŨËĨǝŨĺŘŘóíǝ


ŨďËŨǝĺĈǝóƂóśƉǝƉóËśǝƃóǛƂóǝæóóİǝśŭİİĒİĉǝ the Travolution Innovation ReportƺǝæËśǝ


ƤƢƣƨƺǝƃďĒçďǝĒŨǝįËŨçďóíƿǝ GİǝĈËçŨƺǝŨďóǝƛĉŭśóǝƃËšǝĺİĨƉǝ


dzƥƿƥǞįĒĨĨĒĺİǝšďƉǝĺĈǝŨďóǝďĒĉďóšŨǑóƂóśǝ ËİİŭËĨǝšŘóİíǝƛĉŭśóƺǝśóçĺśíóíǝĒİǝƤƢƢƪǝ æóĈĺśóǝŨďĒšǝśóŘĺśŨǝƃËšǝƛśšŨǝŘśĺíŭçóíƿ ŭŨǝİóƃǝśóçĺśíšǝËśóǝŨĒŘŘóíǝŨĺǝæóǝ


æśĺĥóİǝŨďĒšǝƉóËśƺǝƃĒŨďǝĈĺśóçËšŨǝGTǝšŘóİíǝ ĈĺśǝĒİǝŨśËƂóĨǝĺĈǝdzƤƿƤǞæĒĨĨĒĺİƺǝƃďĒçďǝƃĺŭĨíǝ ƛİËĨĨƉǝšóóǝŨďóǝdzƤǝæĒĨĨĒĺİǝįËśĥǝËçďĒóƂóíƿ


TRAVEL SECTOR COMPARISONS #óšŘĒŨóǝËǝƜŭçŨŭËŨĒİĉǝóçĺİĺįƉƺǝGTǝšŘóİíǝ ďËšǝśóįËĒİóíǝËİǝĒİíŭšŨśƉǝŘśĒĺśĒŨƉƿǝ TśËƂóĨǝ ĉóİŨšǛǝGTǝšŘóİíǝĨËšŨǝƉóËśǝĺĈǝ


dzƨƦƪǝįĒĨĨĒĺİǝšËƃǝŨďóǝšóçŨĺśǝśĒšóǝĺİçóǝ ËĉËĒİǝŨĺǝŨďóǝŨĺŘǝËšǝĨóËíĒİĉǝšŘóİíóśƿǝ Ēśǝ TśËİšŘĺśŨǝĈóĨĨǝŨĺǝšóçĺİíǝƃĒŨďǝƧƤƧǞįĒĨĨĒĺİƺǝ ƃďĒĨóǝŨďóǝDĺŨóĨšǝšóçŨĺśǝśóçĨËĒįóíǝŨďĒśíǝ šŘĺŨƺǝšŘóİíĒİĉǝËĨįĺšŨǝdzƦƧƨǝįĒĨĨĒĺİƿ ¸ËŨóśǝTśËİšŘĺśŨǝśóçĺśíóíǝŨďóǝĨËśĉóšŨǝ


ĒİçśóËšóǝĒİǝGTǝȒǝTóĨóçĺįǝSŨËƖǝšŘóİíǝ íŭśĒİĉǝƤƢƤƥǝƃĒŨďǝËǝƥƣȎǝĉśĺƃŨďƺǝĈĺĨĨĺƃóíǝ


dzƣƿƧæİ 1.4bn 1.45bn 1.48bn dzƤƿƧæİ 2.2bn dzƤæİ 1.76bn 1.8bn 1.97bn 1.96bn 1.96bn 1.86bn 1.97bn


dzƣæİ 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024* Figure 5: IT SPEND IN TRAVEL, 2014 TO 2024* (FORECAST)


çĨĺšóĨƉǝæƉǝTĺŭśǝlŘóśËŨĺśšǝƃĒŨďǝƤƫȎƿǝ Ēśǝ TśËİšŘĺśŨǝšŘóİíǝËçŨŭËĨĨƉǝíóçĨĒİóíǝæƉǝ


ƤȎƺǝƃďĒçďǝƃËšǝŨďóǝƃóËĥóšŨǝśóšŭĨŨǝĺĈǝËĨĨǝ ŨďóǝƛƂóǝšŭæšóçŨĺśšǝƃóǝšŨŭíƉƿǝ ZĺĺĥĒİĉǝËďóËíǝŨĺǝĈĺśóçËšŨǝƛĉŭśóšǝĈĺśǝ


ƤƢƤƦƺǝËǝŘśóíĒçŨóíǝƣƤȎǝĒİíŭšŨśƉǑƃĒíóǝ ËƂóśËĉóǝĉśĺƃŨďǝśËŨóǝĒšǝóƈŘóçŨóíǝŨĺǝæóǝ ĨóíǝæƉǝTĺŭśǝlŘóśËŨĺśšǝĺİǝƣƫȎǝËİíǝ TśËƂóĨǝ ĉóİŨšǝĺİǝƣƧȎƺǝƃĒŨďǝ ĒśǝTśËİšŘĺśŨǝ ËĨšĺǝĢŭšŨǝËæĺƂóǝËƂóśËĉóǝĺİǝƣƥȎƿǝ TďóǝDĺŨóĨšǝšóçŨĺśǝĒšǝóƈŘóçŨóíǝŨĺǝŨśËĒĨǝ


ƃĒŨďǝĉśĺƃŨďǝĺĈǝƩȎƺǝƃďĒĨóǝ¸ËŨóśǝ TśËİšŘĺśŨǝĒšǝŘśóíĒçŨóíǝŨĺǝæóǝŨďóǝĺİĨƉǝ šóçŨĺśǝĒİǝİóĉËŨĒƂóǝŨóśśĒŨĺśƉƺǝŨĒŘŘóíǝŨĺǝ šŘóİíǝƤȎǝĨóššǝŨďĒšǝƉóËśƿ GİǝŨóśįšǝĺĈǝŨĺŨËĨǝšŘóİíƺǝTśËƂóĨǝ ĉóİŨšǝ


ËśóǝĈĺśóçËšŨǝŨĺǝæóǝŨďóǝæĒĉĉóšŨǝšŘóİíóśšǝ ĒİǝƤƢƤƦǝƃĒŨďǝËǝƥƦȎǝšďËśóƺǝĈĺĨĨĺƃóíǝæƉǝ PËššóİĉóśǝ ĒśǝTśËİšŘĺśŨǝËŨǝƤƩȎƿ


SPEND PER EMPLOYEE


TďóǝËįĺŭİŨǝšŘóİŨǝĺİǝGTǝŘóśǝóįŘĨĺƉóóǝĒİǝ Ũďóǝ¡XǝËšǝËǝƃďĺĨóǝďËšǝśĒšóİǝçĺİšĒšŨóİŨĨƉǝ ĒİǝśóçóİŨǝƉóËśšƺǝśóËçďĒİĉǝdzƩƺƪƢƩǝĒİǝƤƢƤƥƺǝ ŭŘǝĈśĺįǝdzƩƺƤƤƣǝĒİǝƤƢƤƤƿǝTďĒšǝƉóËśǛšǝ ƛĉŭśóǝĒšǝóƈŘóçŨóíǝŨĺǝšŭśĉóǝŨĺǝdzƪƺƦƤƫƿǝ ƤƢƤƥǝšËƃǝ¸ËŨóśǝTśËİšŘĺśŨǝŨËĥóǝŘĺĨóǝ ŘĺšĒŨĒĺİǝĈśĺįǝTśËƂóĨǝ ĉóİŨšǝŨďóǝƉóËśǝ æóĈĺśóǝËšǝŨďóǝšŭæšóçŨĺśǝšŘóİíĒİĉǝŨďóǝ įĺšŨǝŘóśǝóįŘĨĺƉóóƿǝ¸ËŨóśǝTśËİšŘĺśŨǝĒšǝ ŭšŭËĨĨƉǝŨďóǝšŭæšóçŨĺśǝŨďËŨǝšŘóİíšǝŨďóǝ įĺšŨǝŘóśǝóįŘĨĺƉóóƺǝËİíǝĒŨšǝdzƣƩƺƨƩƩǝ ËƂóśËĉóǝĺŭŨĨËƉǝƛĉŭśóǝšŭśŘËššóíǝŨďĺšóǝ


ĺĈǝËĨĨǝŘśóƂĒĺŭšǝšŭæšóçŨĺśǝŨĺŨËĨšƿǝbĺšŨǝ ŨśËƂóĨǝšŭæšóçŨĺśšǝŨƉŘĒçËĨĨƉǝĺŭŨŘóśĈĺśįǝ Ũďóǝ¡XǝËƂóśËĉóƺǝæŭŨǝËšǝDĺŨóĨšǝËççĺŭİŨǝ


ĈĺśǝƩƢȎǝĺĈǝóįŘĨĺƉóóšǝæŭŨǝĺİĨƉǝƤƢȎǝĺĈǝ šŘóİíƺǝĒŨǝšĥóƃšǝŨďóǝŨśËƂóĨǑƃĒíóǝËƂóśËĉóǝ GTǝšŘóİíǝŘóśǝďóËíǝƛĉŭśóǝŨĺǝdzƥƺƨƢƢƿ


28 — OCTOBER 2024 — TRAVOLUTION.COM


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