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NEWS VisitEngland and VisitScotland unveil accessibility guides website


VisitEngland and VisitScotland have launched a website to help tourism businesses produce their own accessibility guides. The guides help tourism


operators to increase business by providing potential visitors with important accessibility information in a user-friendly format. John Glen, UK tourism minister,


said: “The UK has an incredible range of world-class attractions and we want them to be open to as many people as possible. “These new guides will give clear


accessibility information to make it easier for disabled visitors to plan their trips with confidence.” Sally Balcombe, VisitEngland chief executive, added: “Our


The Science Museum, London


research shows that visitors in this important market value clear, concise accessibility information from tourism providers. “The new accessibility guides will allow travellers to compare


attractions, accommodation businesses and other venues before choosing their destination, enabling them to make an informed choice.” Malcolm Roughead, VisitScotland


Scotland tourism faces ‘perfect storm’ of challenges Nearly two-thirds (63%) of


Rising costs, problems with staff recruitment, the squeeze on household expenditure and Brexit uncertainty are combining to cause problems for the tourism trade in Scotland. The issues are revealed by research from the Scottish Tourism Alliance (STA), which found the fall in sterling had boosted inbound tourism but also uncovered a host of challenges for tourism firms. Marc Crothall, STA chief


executive, said: “The overriding theme to emerge from the research is that, despite confidence which many businesses


have attributed to the buoyant season we’ve had and the favourable exchange rates for tourists, sectors within Scotland’s tourism industry are experiencing several different challenges. “There is not one particular


cause for concern within tourism businesses, rather it is the ‘perfect storm’ of factors, a term so often used to describe the current situation within our industry, which is leading to rising business costs and falling profitability.” Called Tourism Businesses –


Confident or Concerned?, the report is based on research with almost 400 tourism businesses.


respondents were confident in the future performance of their business heading towards 2020. However, the most significant challenges were the rising costs of utilities, economic and political uncertainty, the growth in business rates, the rising costs of food and drink, costs of recruiting and retaining staff and the squeeze on household expenditure. Businesses which expressed a


lack of confidence were concerned by the uncertainty around Brexit, the possibility of a second Scottish independence referendum and the potential decline in an international workforce. More than a quarter of tourism


expected a decrease in profits over the next three years, while almost half predicted an increase in profits. Scottish tourism secretary Fiona


Scottish dancers at Inveraray Castle, Scotland 8 TravelGBI | November 2017


Hyslop said: “Our tourism sector is of vital importance to the Scottish economy. It is important, now, more than ever, that we succeed in making Scotland a destination of first choice.”


scottishtourismalliance.co.uk


chief executive, commented: “It is our aim to make tourism inclusive and accessible for all, so that every single person can benefit from all that Scotland has to offer.” Fiona Hyslop, Scottish cabinet


secretary for culture and tourism, said: “This successful partnership between VisitScotland and VisitEngland will allow even more people to make an informed choice about access to holiday facilities, enabling them to explore more of our countryside and some of Scotland’s most iconic attractions.” The new guide format also


standardises how information is presented, making it easier for disabled customers, their friends


and family to compare venues. accessibilityguides.org


BHA ‘dismayed’ at qualification delays


The British Hospitality Association (BHA) has urged the government to reconsider its decision to delay introducing new technical qualifications in England designed to encourage British people to consider a career in hospitality and tourism. BHA chief executive Ufi Ibrahim


has written to the immigration minister and the education minister to express her “dismay” at the postponing of the Catering and Hospitality T-Level, which will now not be introduced until 2022. In her letter to immigration


minister Brandon Lewis, Ibrahim said: “We are not in a position to fill these vacancies without hiring non-UK workers. This is due to the fact that the UK is currently at near full employment and because the education system does not encourage young people to consider a career in hospitality.” According to a KPMG report


commissioned by the BHA, the industry will need an extra 60,000 workers per year to power growth, in addition to the 200,000 workers


needed to replace staff annually. bha.org.uk


travelgbi.com


©VisitBritain/Andrew Pickett


©VisitBritain / Britain on View


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