search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
STRICTLY BUSINESS


Clare Levy


DIRECTOR, DIFFERENT PLANET TRAVEL


I got into travel…after university when I went to work as a Kuoni representative overseas for two and a half years in Zermatt and then the Maldives. I then joined a tour operator in London as head of sales voÀ wÛi Þi>ÀÃ >n` wn>llÞ > ÌÀ>Ûil >}inVÞ >}>in voÀ wÛi Þi>ÀÃ LivoÀi starting my own business. Having this total understanding of each element of the industry really helps me still.


I started my business… Ten years ago when I moved to north London. I knew I had the clients and knowledge but it was a huge li>« voÀ mi° Þ wÀÃÌ Üiik o«iÀ>Ìin} as Different Planet Travel was when the ash cloud hit [in 2010] and I remember calling my mum in a panic. She, as always, calmed


me down. Now, with 10 years’ experience of varied natural disasters, political and sporting events affecting sales patterns, I have learnt to really stick to the proverb ‘make hay while the sun shines’, and so far, so good.


I have grown my business… purely through recommendation and referrals and this is something I am very proud of. The conversion levels are, in my experience, so much higher this way rather than through marketing and advertising. This in turn means when I ask for help from a tour operator or hotel, they know I am serious and I get fantastic service. I have also started using social media far more to keep in touch with clients and that is working surprisingly well.


MY BIGGEST INDUSTRY BUGBEAR IS…


Hotels changing rates at the last minute to incentivise travel but not informing tour operators. I now always do a simple online check before quoting any client to ensure we are in the right ballpark where possible.


The part of the business growing the most is… new clients. I really don’t know if the awards I’ve won have been the catalyst but there has certainly been a noticeable increase in clients referring me. I am also working hard to make sure I offer something extra for clients. It can be an upgrade but also sometimes a }Õi`iLook ÜiÌh ÌhiiÀ VonwÀm>Ìion oÀ champagne in the room on arrival.


The supplier I have the strongest partnership with is… Carrier. Rick ilni Qhi>` ov Ã>liÃR Ü>Ã Ìhi wÀÃÌ person I called to discuss setting up on my own and thanks to his support and enthusiasm I started my company with a huge Christmas booking. I work with the Carrier sales team daily – if not hourly sometimes (poor them!) – and they are exceptional.


My proudest career achievement is… a combination of happy repeat clients, some of whom I have looked after for 15 years, and then recently winning two big awards, including Aspire Travel Professional of the Year.


98 ASPIRE NOVEMBER 2019 aspiretravelclub.co.uk


CREDIT: SARAH LUCY BROWN


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120  |  Page 121  |  Page 122  |  Page 123  |  Page 124  |  Page 125  |  Page 126  |  Page 127  |  Page 128  |  Page 129  |  Page 130  |  Page 131  |  Page 132  |  Page 133  |  Page 134  |  Page 135  |  Page 136