MYSTERY SHOPPER WIN MY BOOKING
NOTTINGHAM
WANTED: A recently retired couple would like to see the highlights of India. They don’t know much about the country, or about issues such as visas, jabs and distances. BUDGET: £3,500
WINNING AGENT
TRAVEL CONSULTANT KERRY HEALD
‘ VERDICT
Thomas Cook’s agent was enthusiastic, offering quotes within budget, with the best value. Kuoni offered reasonable options, but it would have been better to have known about the appointment system without having to wait beforehand. Kanoo Travel’s quotes were well over budget.
We do sell quite a few tours,
but not generally to India, although I know Titan is informative. A colleague goes to
Goa every November so they helped with information about visas.
Thomas Cook 3 LONG ROW
The shop looked big, bright and airy, and although staff were quite busy, I was greeted and dealt with immediately. We looked at four brochures and the agent asked for advice about jabs and visas from a colleague who travels to India regularly. The first of two printed quotes
was a Mercury Holidays escorted holiday, for eight nights in November, flying from Heathrow with Jet Airways on the
Essence of North India Tour, for £3,198. It included internal transport and visits to Delhi and the Taj Mahal. The second was Titan Travel’s nine-night India’s Golden Triangle tour in February 2020, flying
from Heathrow with Virgin Atlantic, also for £3,198. The agent was friendly, and appeared genuinely enthusiastic.
80% THIS WEEK’S WINNER
65%
Kuoni Travel 44 BRIDLESMITH GATE
The shop looked professional, with SCORING SYSTEM
10% Appearance/first impressions
25% Customer service
25% Advice and product knowledge
25% Holiday details 15% Overall experience
smartly dressed staff. After 10 minutes I was told they had an appointment system, but one agent agreed to see
me between clients. The agent browsed a brochure and quotes were emailed later. Both were Kuoni, for six nights, departing Heathrow with Virgin Atlantic. The first was February 2020, for the Highlights of India – Taj Tour, for £3,678. The second was for the same tour in November, for £3,878.
63%
Kanoo Travel 6 BRIDLESMITH GATE
The shop front was small and presentable, but not enticing.
The agent showed me India holidays in a brochure and later emailed two quotes. Both were with Wendy Wu
Tours for nine days in November, flying from Heathrow for the Golden Triangle
tour – Delhi, Agra and Jaipur. The Virgin Atlantic option cost £4,180, the British Airways one £4,390. The agent felt my budget of £3,500 was not enough for the India tours that Kanoo could offer.
42
travelweekly.co.uk 25 April 2019
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80
