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© Travel Weekly Group Ltd 2019
Virgin’s ‘most-loved’ aim flies in face of direct-sell
Big Interview: Shai Weiss, chief executive of Virgin Atlantic How can you say you want to be the “most-loved travel company” when [sister brand Virgin Holidays] decided travel agents were no longer required? LEGS 11 Travel Weekly welcomes a reply from Virgin Atlantic
Doing away with cruise tips comes at a price
Letter: Here’s a tip: Do away with gratuities I have met a number of passengers who feel that the cost of their cruise is sufficient to cover everything, including gratuities, and will pay no extra. On a recent cruise, while
paying my final bill, I heard three couples request that the gratuities be removed from their invoices. One woman said to the purser: “I am not tipping as much as that”. What many do not realise or care about is that the gratuities make up a large part of the crew’s wages.
GEOFF DOUSE Capacity hikes feed instability across sector
Story: Jet2 summer bookings impacted by ‘consumer uncertainty’ Why do these companies keep pilling on more capacity and adding more aircraft to their fleets? It feeds instability in the sector. The atmosphere right now feels like 2008, when we saw a meltdown in the banks and record oil prices. What goes up must come down, and we are in a clear down cycle. PHILIP
TWEETS THIS WEEK
Lisa Henning @TTNG_Lisa Great to see so many @TheTNG members using our
campaign...especially the digital elements. Delighted we can #addvalue for members
Richard Dixon @RichardDixon66 Superb Easter Sunday work today from the @Holidaysplease team leaders who have been updating customers in Sri Lanka and sorting other issues for clients elsewhere in the world
Cathie O’Dea @CathieodeaTC (Travel Counsellors) Well done @WHotels and @WSanFrancisco – first time ever I recall receiving a ‘welcome’ email pre-stay. I have forwarded it to the client @WSanFrancisco
QUOTE OF THE
WEEK
“The term Linked Travel Arrangement means nothing to a customer. There should be a statement making clear
you don’t get package rights.”
FARINA AZAM, partner, Travlaw › Business, page 70
TALK BACK TO US: Email
editorial@travelweekly.co.uk. Please write ‘Talk Back’ in the subject line. Deadline: Midday Monday. All correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments are taken from
Travelweekly.co.uk.
25 April 2019
travelweekly.co.uk 13 4859 Special projects writer Natalie Marsh 4831
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LETTER OF THE
WEEK
TALK BACK WHAT YOU’RE SAYING THIS WEEK
EDITORIAL@ TRAVEL WEEKLY.
CO.UK
Jet2 cares about my life as a pilot
Letter: Credit to Jet2 pilots for not threatening to strike I have worked as a pilot with
Jet2.com for almost three years, having previously flown for other European airlines. The company cares about my wellbeing, and has really been able to offer me a long-term, sustainable lifestyle as a pilot. The majority of my flying days consist of two sectors, meaning I am home at the end of the day – a great advantage. With regards the comment about “
Jet2.com directors
listening and resolving any issues”, from my experience this is very much the case, meaning improvements in both rostering and pay that are way ahead of previous airlines that I have flown for. RICHARD
captain,
Jet2.com
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