BUSINESS NEWS


Jean-Christophe Lacour, Amadeus


PSD2 rule ‘poses threat to e-commerce bookings’


New SCA requirement threatens ‘cliff edge’ for online sales. Ian Taylor reports Lacour explained: “Prior to


Amadeus will be ready for Strong Customer Authentication (SCA) for e-commerce transactions from September but warns many businesses may not. Jean-Christophe Lacour, Amadeus


head of merchant services, warned of “an SCA cliff edge”, telling Travel Weekly: “Tere is a lot of anxiety from merchants about [the risk of] poor customer experience if cardholders have not been told by banks that this is coming – because customers face interactions online they did not face before.


96 25 JULY 2019 “Travel suppliers, travel


management companies and online travel agents are also concerned that a lot of business will be declined by banks.” SCA will impose new verification


requirements for online payments of £30 (€30) and above from September 14 – mirroring the existing distinction between contactless and chip-and-pin card payments for face-to-face transactions. SCA forms a key part of the second


phase of the EU’s Payment Services Directive 2 (PSD2).


September 14, the typical experience in the UK has been you go to a website and probably encounter a request to authenticate yourself. “Typically, a merchant does a


risk assessment. If you are a regular purchaser and buy from the same laptop, the merchant will recognise and trust you. If it’s your first time on a site, it will refer [the transaction] to the bank for authentication. Tat


Continued on page 94 travelweekly.co.uk


BUSINESS NEWS


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