The Ritz London W

A chance to learn the very highest levels of service at a legendary London hotel

ith its legendary reputation for service and luxury, this iconic hotel needs no introduction. The Ritz London, the iconic landmark conceived

by renowned hotelier César Ritz, first opened its doors in 1906. The Ritz has taken its place among the great hotels of the world, and for 112 years has been home to the great and the good, the intelligentsia, the glitterati and thousands of discerning guests. Today the hotel is offering talented people the opportunity to join its world-renowned team of colleagues. In 2002, The Ritz became the first and only hotel

to receive a Royal Warrant from His Royal Highness The Prince of Wales for services to Banqueting and Catering, and The Ritz Restaurant was awarded a Michelin star in the Michelin Guide Great Britain and Ireland 2017 and 2018. In 2018, four of the teams at The Ritz won awards at the Royal Academy of Culinary Arts’ Annual Awards of Excellence, including Young Pastry Chef of the Year.

Our people You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality! With a reputation for legendary service, The Ritz

is committed to ensuring that excellence is delivered at every opportunity. The hotel’s passionate team consistently offer the highest levels of personalised service, resulting in fantastic customer engagement. This is achieved by a commitment to training and nurturing talented individuals to develop future leaders of the industry. It’s our belief that it is vital to invest in every

employee to ensure that they have an enjoyable and rewarding career. We take great pride in the

employee retention levels of our 360-strong team. Five per cent of the team have more than 20 years of service at the hotel and our longest- serving employee has 50 years of service! We are looking for people to embrace our values and deliver Ritz-class service to our guests. Do you have what it takes to become part of the legend that is The Ritz talent team?

Benefits As an aspirational employer, we offer our staff an exciting and fulfilling working environment, fantastic training, career development opportunities and excellent benefits, including: ●●The Ritz Management Development programme ●●Recognised industry qualifications ●●Apprenticeship opportunities ●●The Ritz Academy programme ●●Staff recognition programme ●●Complimentary laundry services for your uniform ●●Complimentary meals when on duty ●●Regular staff social events ●●Two annual staff parties ●●Ritz sports events ●●Discounts on Ritz gifts ●●A dedicated training facility ●●Study assistance sponsorship ●●Cycle to work scheme ●●Chance to be trained as a beekeeper ●●Season ticket loan ●●Pension scheme

Contact us For further information on working for us, for current vacancies and details about The Ritz Academy, visit:

Holly Langan, Ritz Academy Trainee Why did you choose The Ritz Academy and what stage of the programme are you at? I saw it as a great opening for me to start my career into the hospitality industry, and what better place to begin! For me, The Ritz is such a legendary and iconic hotel. I’ve just finished my first year in the programme and so I am a third of the way through. There are lots of opportunities to progress into management once I have completed the three-year Academy.

What’s your experience so far? I was in Housekeeping for my six months as a maid, servicing the rooms. I worked on all of the floors, which gave me really useful knowledge of all the rooms and suites we have. That has been useful in other departments such as Reservations when describing the rooms to Ritz clients. Currently, I am within the dining reservations team, which is my first role as part of food and beverage. On average I will make about 100 reservations a day across the Ritz Restaurant and for afternoon tea in the Palm Court.

What do you enjoy the most? I love interacting with people in different departments and seeing how all of the elements come together to create the magical Ritz experience.

What would you say to someone who wants to follow in your footsteps? I’d jump at the opportunity to be part of such a wonderful team – The Ritz is really like a family.

SHOWCASE Case study


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