has the power to make people

feel good, and that goes beyond what’s on the plate”

SHOWCASE Case study

Providing experience and education to help shape the right career for you

ospitality is an exciting place to be. There are many roles and career choices on offer and we can help you find the path that’s right for you.

We are CH&CO CH&CO creates exciting and uplifting food and drink experiences for people of all ages, and we work in some fantastic places. Food has the power to make people feel good,

and that goes beyond what’s on the plate. Great food experiences lift the spirit, bring people together and fuel emotional positivity and physical wellbeing. If you want to make a difference to someone’s

day at amazing locations, such as world-famous visitor attractions (think ZSL London Zoo, Kew Gardens, Liverpool Cathedral or Historic Royal Palaces), head offices for leading companies and top law firms, livery halls, independent and state schools, universities, or at incredible events around the country, then CH&CO is the place for you. We also care about the environment and our

people. Reducing our impact on the planet and promoting health and wellbeing are visible in everything we do – and we’ve won awards for it! Oh, and we hold a Royal Warrant for catering services to HM The Queen too.


It’s all about you! Our people are our greatest asset – from the chefs and on-site teams serving our customers to our people at head office in operations management, HR, finance, communications and marketing, procurement, and IT departments, to name but a few. Even before you set foot in the door, we’re focusing on you and how we can help you get the

most out of your role and fulfil your ambitions. And that never stops. Throughout your career, we’re here to help you develop professionally and personally, and we like to spoil you too. Here’s what you can expect:

●●Perfect Start: our tailored induction programme gives you the right information for your role ●●Ongoing training for every role. We give you the tools to succeed, including: – Chefs Academy – Front of House Academy – Leadership Academy – Apprenticeships – Work-based training – Coaching and mentoring

●●Secondments to other areas of the business ●●Flexibility to change your career direction ●●Support to take part in industry competitions and events ●●Opportunities for all to work at famous, high-profile events ● ●Paid time off for voluntary work ●●Workplace pension scheme ●●Reward scheme offering discounts at well-known high street stores All we ask in return is enthusiasm, a can-do attitude and a desire to make a difference. We look forward to hearing from you.

Contact Contact the People Team at or visit Twitter: @chandco Instagram: @_chandco_


Corinthia London W

hat makes Corinthia London a great place to work? Other than being one of London’s

finest hotels, of course…

Academies for success CH&CO’s academy programme provides a dynamic start for anyone looking for an exciting career in hospitality. If creating delicious, nutritious and innovative meals as a chef is your ambition, the CH&CO Chefs Academy is inspiring the next generation of chefs. The varied apprenticeship programme includes a wide range of knowledge and skills workshops and masterclasses, chef challenges, visits to places of culinary excellence and professional kitchens to build apprentices’ experience and confidence, while achieving recognised professional qualifications. Or, if interacting with customers and lifting

their day is what makes you tick, then the CH&CO Front of House Academy is the place for you. Apprentices learn how to be best in class when it comes to foodservice and barista training, while gaining professional qualifications. Underpinned by CH&CO’s World Class Customer Service programme, our people have access to continual development to help them create the most amazing hospitality experiences possible.

“We are looking

for superstar hoteliers and hospitality

professionals at all levels”

Culture What makes any company attractive to prospective employees is its culture. As a team we work together to exceed guest expectations, but what we really do is uplift lives. To uplift lives is to enhance the experience of everyone we make contact with, guests and colleagues alike. Supported by our ‘Heart, Head, Hands’ pillars,

our multinational teams work passionately to fulfil all guest needs and to intuitively provide for those needs they did not even know they had. We use our hearts to be genuine, open and positive; our heads to be thoughtful, creative and entrepreneurial; our hands to be supportive, connected and work with finesse.

Case study 55 56 Hand Picked Hotels

“Whatever career path you choose,

we can support your goals”

Learn on the job with a range of apprenticeships at a picture-perfect country house hotel


and Picked Hotels, formed in 2001, is an award-winning group of country house hotels and spa hotels throughout the UK and the Channel Islands. Many are listed buildings of historical significance with original features, fascinating stories and extensive grounds. Such is the varied character, history and design

of our hotels that each one offers a completely unique adventure, yet uniting them is our desire to ensure every guest feels special and has an unforgettable experience. With family values at the very heart of our brand, we know that our hand-picked team members really do set us apart and we seek vibrant people who share our passion to join us. One of our core values is family and we believe that being passionate about what we do is key to our great working atmosphere. Our valued team members are hard-working and committed, offering attentive, charming and natural service to allow our guests to feel indulged, at home, captivated and inspired during and after their stay… and they have a lot of fun in the process, too!


Why work for us? At Hand Picked Hotels, we like to shape and develop long-lasting careers with opportunities for promotion for current team members as well as welcoming new talent to join our teams. We offer a variety of development opportunities, from in-house training and modern apprenticeships to management and leadership development. Whatever career path you choose, we can support your goals. From behind the scenes to front of house, we offer flexible employment options.


Whether you’re looking for a full-time role, part-time hours or even casual work, we have something for everyone.

Our apprenticeship programmes Working alongside HIT Training, we can offer apprenticeships for many positions, including chef, hospitality team member, beauty therapist or customer service. An apprenticeship means you can earn money while learning invaluable skills and receive an industry-recognised qualification. We have recently launched two new and exciting

programmes offering development opportunities for our future Hand Picked leaders: Supervisory Management – Level 3, and Management – Level 5.

Our commitment to you Our team members can expect a challenging and rewarding career in a fun environment. Our Employee Charter details our commitment to our team members at all stages of their journey, and this includes a full first-day induction with their head of department and a personal portfolio, which includes a structured 12-week induction plan, regular reviews and an annual appraisal in line with our company values, behaviours and competencies. All new team members attend a full day’s company induction and award-winning Being Hand Picked training day within their first six weeks of employment.

Do you want to be Hand Picked? We have opportunities in many departments, including the kitchen, food and beverage, front of house, health club and spa, housekeeping, and sales and revenue (all our current vacancies are listed


SHOWCASE Case study

Paul Pierce, operations manager, Chilston Park Hotel “I started my journey with Hand Picked Hotels in November 2015 as a food and beverage manager

at Brandshatch Place Hotel & Spa. In this role I gained knowledge and experience within other sectors of the hotel as well as improving my skills within F&B. “I was promoted to operations manager at

Chilston Park Hotel in May. I thrive on delivering great service and there is nothing better than creating a memorable stay for every guest. The best thing about my job is developing staff to their full potential and seeing the fantastic guest feedback that comes with it. “I have had a lot of training and development

through courses within Hand Picked, which has allowed me to grow as an individual and assisted me in getting to the position I am in now. With hard work, great training and a brilliant company, I look forward to my future within Hand Picked Hotels.”

under the Careers section of our website). If you are keen to join a progressive company where you can learn, develop and achieve your true potential while enjoying a range of unique benefits, please contact us.

Contact Contact Ewen Moore, resourcing manager, on 01732 471260 or email emoore@handpicked. Or visit, or

68 SHOWCASE “Our aim is not to

be the biggest hotel group in the world, but to be recognised as providing the very best in luxury hospitality”

Mandarin Oriental S

itting between glorious parkland and fashionable Knightsbridge in London, Mandarin Oriental

Hyde Park is the essence of timeless heritage coupled with contemporary flair and impeccable service for today’s sophisticated travellers. At the Mandarin Oriental, which has just

completed the most extensive renovation in its glorious 115-year history, you would be working within one of London’s most famous and historic hotels with a unique culture, as one may expect. In keeping with the group’s Guiding Principle of ‘Delighting Colleagues’, colleagues are treated to a vast array of monthly events provided by the hotel. Examples include Hollywood A-listers who are Mandarin Oriental’s celebrity fans casually attending as a guest to socialise at the hotel’s annual Christmas colleague party, or exclusive film premiere screenings at private cinema studios organised by the hotel’s director of entertainment.

Case study

Tommaso Bezzon, food and beverage management graduate, Mandarin Oriental “After finishing hospitality studies in Italy in 2011, I moved to the UK, where my journey begun. “I initially worked in York for a fine-dining


restaurant and, looking to broaden my knowledge and experiences, in 2012 I moved to Scotland, where I worked for almost five years at Andrew Fairlie at Gleneagles. During this time, I had the opportunity to join the world-famous Lausanne Hotel School and I also achieved Level 3 of the

Wine & Spirit Education Trust certification. In January 2017 I joined the Dinner by Heston Blumenthal restaurant at the Mandarin Oriental and from there I became part of the Mandarin Oriental Graduate Programme, through which I’ve been exposed to the different food and beverage departments of the hotel. “In June 2018, after completing the programme,

I was promoted to the role of floor manager at Bar Boulud. I am now looking forward to growing and developing my career with Mandarin Oriental.”

79 80 “It’s

our belief that it is vital to invest in every employee

to ensure that they have an enjoyable and rewarding career”

The Ritz London W

A chance to learn the very highest levels of service at a legendary London hotel

ith its legendary reputation for service and luxury, this iconic hotel needs no introduction. The Ritz London, the iconic landmark conceived

by renowned hotelier César Ritz, first opened its doors in 1906. The Ritz has taken its place among the great hotels of the world, and for 112 years has been home to the great and the good, the intelligentsia, the glitterati and thousands of discerning guests. Today the hotel is offering talented people the opportunity to join its world-renowned team of colleagues. In 2002, The Ritz became the first and only hotel

to receive a Royal Warrant from His Royal Highness The Prince of Wales for services to Banqueting and Catering, and The Ritz Restaurant was awarded a Michelin star in the Michelin Guide Great Britain and Ireland 2017 and 2018. In 2018, four of the teams at The Ritz won awards at the Royal Academy of Culinary Arts’ Annual Awards of Excellence, including Young Pastry Chef of the Year.

Our people You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality! With a reputation for legendary service, The Ritz


is committed to ensuring that excellence is delivered at every opportunity. The hotel’s passionate team consistently offer the highest levels of personalised service, resulting in fantastic customer engagement. This is achieved by a commitment to training and nurturing talented individuals to develop future leaders of the industry. It’s our belief that it is vital to invest in every

employee to ensure that they have an enjoyable and rewarding career. We take great pride in the

employee retention levels of our 360-strong team. Five per cent of the team have more than 20 years of service at the hotel and our longest- serving employee has 50 years of service! We are looking for people to embrace our values and deliver Ritz-class service to our guests. Do you have what it takes to become part of the legend that is The Ritz talent team?

Benefits As an aspirational employer, we offer our staff an exciting and fulfilling working environment, fantastic training, career development opportunities and excellent benefits, including: ●●The Ritz Management Development programme ●●Recognised industry qualifications ●●Apprenticeship opportunities ●●The Ritz Academy programme ●●Staff recognition programme ●●Complimentary laundry services for your uniform ●●Complimentary meals when on duty ●●Regular staff social events ●●Two annual staff parties ●●Ritz sports events ●●Discounts on Ritz gifts ●●A dedicated training facility ●●Study assistance sponsorship ●●Cycle to work scheme ●●Chance to be trained as a beekeeper ●●Season ticket loan ●●Pension scheme

Contact us For further information on working for us, for current vacancies and details about The Ritz Academy, visit:

Holly Langan, Ritz Academy Trainee Why did you choose The Ritz Academy and what stage of the programme are you at? I saw it as a great opening for me to start my career into the hospitality industry, and what better place to begin! For me, The Ritz is such a legendary and iconic hotel. I’ve just finished my first year in the programme and so I am a third of the way through. There are lots of opportunities to progress into management once I have completed the three-year Academy.

What’s your experience so far? I was in Housekeeping for my six months as a maid, servicing the rooms. I worked on all of the floors, which gave me really useful knowledge of all the rooms and suites we have. That has been useful in other departments such as Reservations when describing the rooms to Ritz clients. Currently, I am within the dining reservations team, which is my first role as part of food and beverage. On average I will make about 100 reservations a day across the Ritz Restaurant and for afternoon tea in the Palm Court.

What do you enjoy the most? I love interacting with people in different departments and seeing how all of the elements come together to create the magical Ritz experience.

What would you say to someone who wants to follow in your footsteps? I’d jump at the opportunity to be part of such a wonderful team – The Ritz is really like a family.

88 89 90

SHOWCASE Case study

“As a group, we wouldn’t have

made such an impact were it not for the incredible effort of all of our team members”

Z Hotels Z

Hotels opened its first hotel in the heart of Soho almost seven years ago. The concept? To provide high-quality

accommodation in the most central of locations at an affordable price. In fact, we set our sights specifically on meeting the needs of short-stay travellers, typically those looking for a one- or two-night stay. In doing so, a new form of hotel bedroom was conceived. One that was smaller than a traditional room (up to half the size), but which didn’t lack quality or functionality. The Z bedroom was designed to be perfectly

formed for such short stays. A large, comfortable bed (made by our friends at the Naturalmat company), an amazing in-room entertainment experience (large Samsung TVs with all the very best content from Sky and BT Sport), and finally, an en suite bathroom with powerful showers, which are both clean and practical (who wants to shower in a bath? Not us!). Today, Z Hotels is very proud to employ more than 200 team members across the group. We have 11 hotels across central London, Liverpool, Glasgow and now Bath. Our dedicated team members provide the very best in customer service to more than 1,000 guests, each and every day. As a group, we wouldn’t have made such an impact were it not for the incredible effort of all of our team members. The Z group continues to expand and we

are developing two hotels, in Trafalgar Square and Holborn, both of which are scheduled to be open towards the end of next year. By focusing on a key business driver – our

employees – we look to attract and retain the best possible teams and provide an outstanding working environment. This focus has helped us

Small hotels with big ideas: a company whose mantra is ‘dare to be different’

deliver not only exceptional service to our guests, but also gives us a competitive advantage in the hotel sector and has helped us achieve sustained financial performance. Due to the nature of our business and our unique proposition in the market, we believe we can differentiate ourselves further through having selling qualities that can only be delivered through our team members. All duty and hotel managers commenced

their careers at Z as guest service assistants. We really believe in training initiatives that lead to promotion and retention.

Benefits of working at Z ●●Internal promotion and transfer opportunities as priority

● ●An annual training calendar, including: – Cultural training, including vision, values and our behavioural competencies

– WorldHost® training – Leadership skills ●●Mentoring skills ●●Essential management skills ●●Power hour training, including conflict management, effective meetings and decision making

●●Mentoring and coaching programme ●●Sports and social calendar (an organised monthly event for everyone)

●●Two bumper events in the summer and winter ●●Contributory pension scheme ●●Recognition programme.

Contact us


Patricia Belbe, recruitment officer, Z Hotels “I started working at Z Hotels in May 2015 and since then I have felt that I have stepped into a big family away from home. If you are driven and have a real passion for hospitality, this is the perfect place to be. Not only are you given the chance to grow, but you also have access to different types of training, support from the senior team and opportunities to develop. “At Z, people are appreciated for their

personality, contribution, attitude and drive for hospitality, rather than for being another number. It is very important to feel valued and appreciated and at Z you certainly feel this way. “My journey with Z is full of guidance

from the senior team, development training, experience and continuous leadership that contributed to my career growth. After working for more than two years in operations as a guest service assistant and then as a duty manager, I can say that I am blessed to have received the opportunity to be part of the HR team, and I can continue to contribute to the growth of this amazing company by always looking for unique individuals.”

Colleagues can expect some very special A-list treatment, along with a comprehensive training programme to nurture a career for life

For those colleagues who want to improve their poise and posture, and in keeping with the group’s wellness philosophy, the hotel has established a collaboration with the Royal Academy of Dance where colleagues can learn new techniques through the art of dance. As you grow within the group, the learning

and development of colleagues is at the forefront of the hotel’s priorities. Even as a manager you are challenged in different ways. For example, this year the BBC’s Dragons’ Den entrepreneur Touker Suleyman was drafted in to give a different perspective on heads of departments’ annual business plans. Our managers then presented their plans to the executive team, an exercise that helped the heads of departments grow and develop as the future leaders of the group. Our aim is not to be the biggest hotel group in the world, but to be recognised as providing the very

best in luxury hospitality. With several hotels on the horizon in key exclusive global locations, a job with Mandarin Oriental would provide an opportunity to build a career for life with the potential to travel the world within our unique organisation. A fine example of this is the hotel’s general

manager and area vice-president, Amanda Hyndman, who started her career serving tables. Prior to joining Mandarin Oriental Hyde Park London in 2018, Amanda was general manager at the group’s other properties, in Hong Kong, Bangkok and Washington, and she leads by example, putting colleagues’ wellbeing at the heart of the business.

Contact For more information, please go to, or to apply for opportunities at Mandarin Oriental, visit


of our three hotels is an icon with a distinct


extended members of the Harrison family”

are valued and treated as


In March 2018, six colleagues from Corinthia London joined an international taskforce in an unprecedented joint effort to oversee service in the VIP enclosure for the world’s richest horse race, the Dubai World Cup. This was a once in a lifetime experience for our colleagues and is typical of the types of experience we are able to provide.

We are interested in speaking to school and college

The ethos at this fine London hotel applies to guests and colleagues alike: to ‘uplift the lives’ of everyone

Innovation We are constantly looking for new ways to enhance our guests’ experience and to give our colleagues the chance to experience new and exciting things. In September 2018 we launched London’s most exciting restaurant opening, Kerridge’s Bar & Grill, with renowned Michelin-starred chef Tom Kerridge. Also in 2018 we launched a new bars partnership with East London wine and cocktail pioneers, Sager + Wilde, as well as launching our ‘Futurists in Residence’ programme with the Future Laboratory.

Opportunities We have recruited more than 100 new colleagues to work in Kerridge’s Bar & Grill, both front of house and in the kitchens. We are looking for superstar hoteliers and hospitality professionals at all levels. While experience is important, nothing surpasses attitude, desire and professionalism.

leavers and university graduates who are genuinely interested in a career in luxury hotels. We will provide you with the very best training and development, while exposing you to the very finest methods and service standards. These skills can be taken anywhere in the world and will never leave you. We can offer not only entry-level roles into a variety of divisions, including housekeeping, rooms, food and beverage and spa, but also 6-12 month internship schemes and a 18-month graduate management programme. Our graduate scheme, in either F&B or rooms, includes three rotations in different departments/outlets and a series of workshops to develop management skills, with a view to graduate management trainees stepping into a supervisory role at the end of the programme. But you do not have to have studied or

worked in hospitality before to succeed. All you need is a positive attitude, a willingness to learn and experience new things, a genuine passion for service and a winning smile.

Contact To apply, contact our recruitment manager, Holly Blackley, on, visit our careers page at us/careers or follow us on Instagram @corinthialondon #corinthiamoments


support each team member

from day one and

continue to partner with them

throughout their career”

Coworth Park C

oworth Park, Dorchester Collection’s country house hotel and spa, is a 70-room country

house hotel set in 240 acres of picturesque Berkshire parkland. It is the only hotel in the UK with its own polo fields and an equestrian centre with stabling. Guests can enjoy outdoor country pursuits, simply relax in the luxury eco spa or dine in one of our outstanding restaurants. At Coworth Park we are surrounded by a wealth

of talent with a passion for excellence, where our vision and values reflect our commitment to our

Case study

Taylor Fisher, assistant restaurant manager, Restaurant Coworth Park How did you get into hospitality? My parents own a small hotel and restaurant in North Yorkshire, which

I began working in when I was 14. I graduated from York St John University

in 2016 and enrolled onto the Coworth Park Management Graduate Programme. Upon completing the 18-month scheme I was offered the role of junior assistant manager in Restaurant Coworth Park, our Michelin-starred restaurant.

56 57 58 SHOWCASE

Harrison Catering Services Fresh food, cooked well – what more could anyone need from a contract caterer?


arrison Catering Services is an award-winning, independent, family-owned company providing catering to schools and businesses across the UK. Established by founder Geoffrey Harrison in 1994, the company prides itself on creating quality, fresh food prepared on-site and served by people who love what they do. Harrison has always been forward-thinking.

In 2014 the organisation increased its commitment to sustainability and reduced its environmental impact by introducing a new range of compostable, branded packaging. The packaging is plastic-free and made using renewable, sustainably sourced, recycled and natural materials (trees, corn and sugar cane) and it emits significantly less CO2 during manufacture than conventional packaging. It is certified compostable in under 12 weeks.

Case study

Debbie Sheppard, manager, client services, Harrison Catering Services Debbie is responsible for the successful operation of

38 sites within the organisation’s school catering sector. It’s a dynamic and interesting role. After leaving catering college with

a BTEC National Diploma, Debbie worked as a manager in a variety of establishments and gained a good grounding in hospitality. What attracted her to Harrison was its comprehensive training programmes and its approach to fresh food.

Debbie joined Harrison as a chef manager in 1995 and her potential was spotted early on. The organisation encourages further training and Debbie was put on a development programme with full support. She has been with the company for more than 20 years and has never looked back – testament to the ethos and culture of the organisation.

A typical working day for Debbie “Each new day brings variety, but my main focus is to support our team so they can ensure client needs are met. There’s lots of interaction, not just with my team, but with clients and suppliers too. This provides me with


great insight and helps me to make adjustments and improvements to ensure the offer continually evolves and is exceptional. “I spend a lot of time strategically planning with my sector head, everything from training and development to menu planning. I have to be innovative and create bespoke marketing initiatives that really add value to the customer experience. All Harrison menus are bespoke to each client, so creating menus that are suitable for a diverse demographic is very important. Menu planning and developing exciting and on-trend food is key. “The food offer is interesting and Harrison has always championed

creating fresh food on-site using good-quality ingredients. If the seasons determine an influx of a certain fruit or vegetable, recipes are adapted at short notice. This enables Harrison to come up with some innovative recipes. “In this role you need to be

driven and have a passion for high standards. Being a team player and having excellent people skills is also very important. Numerical literacy and financial analysis are key, as is having sound business acumen. “I thoroughly recommend

Harrison Catering Services. They believed in me from the beginning, helped me to believe in myself, and progressed my career.”


Maybourne Hotel Group Claridge’s, The Connaught and The Berkeley – three hotels that have become bywords for luxury and style – are looking for world-class hospitality professionals


e are renowned for developing hotel professionals who are proud to be part

of a group that consistently delivers memorable experiences for both its guests and employees. As dedicated custodians of iconic hotels, our

team often create longstanding bonds between guest and hotel. We become part of the story of our guests’ lives. Each of our three hotels is an icon with a distinct personality and for generations we have catered for our guests, and for generations we have grown world-class hospitality professionals. Claridge’s, situated in Mayfair, has a touch

of stardust about it: refined, elegant and unapologetically confident, with an ability to weave magic around those who visit. The Connaught, overlooking Carlos Place

in nearby Mayfair Village, is warm and discreet with a distinctively personalised welcome, a discerning eye and elegant allure. The Berkeley captures the best views over

Case study

Janine Moeller, Reception Manager, Claridge’s Our Reception Manager Janine looks after a team of 12 Receptionists and Supervisors who are essential in ensuring that our guests’ stay is magical. After joining

Maybourne Hotel Group in July 2010, Janine knows that the magic comes from the interaction

the team have with the guests and the finer details in the impeccable service we strive for. Janine started her career at The Berkeley

as a Receptionist, which gave her the fundamentals of luxury service. She soon progressed to a supervisor role before joining the Claridge’s team as a Duty Manager, and most recently she was promoted to Reception Manager. “My progression within the company has been amazing,” she says. “One thing I would say to anyone looking for a career in hotels is

to enjoy each role you are given. I have been with the company for eight years and it is important to take time to enjoy the job, have fun and think about what you have learned before searching for your next opportunity. Have a little patience and be loyal and this will come back to you.” In 2014 Janine won Leader of the Year.

“This still is one of my career highlights; to be recognised in that way was incredible,” she says. “It is part of what makes these hotels special: you feel part of a family.”

Hyde Park and the leafy streets of Belgravia; a beacon of exquisite innovation with a worldly air and some of the most exciting interior design collaborations to be found in the city.

Why work for us The charm and character of each hotel is reflected in the candidates we recruit. We believe that each employee’s individual personality is something to be appreciated and cherished. Offering generous salaries, benefits and training

opportunities, we employ more than 1,000 permanent staff representing 80 nationalities and speaking more than 50 languages. Our current team are our future leaders and investment in our people is key. If you are able to demonstrate your passion and potential to deliver luxury service, then we can offer personalised career progression through a combination of on-job and off-job training, cross-training, supplier visits and globally

accredited courses encompassing all skill sets. We aim to transfer and promote internally and this is supported by our tailored training programmes at both supervisory and management level, which identifies our leaders of the future and offers the opportunity to refine their management skills, leadership style and reach their full potential, building long-term careers that are rewarding and fulfilling. In addition, we offer preferential room rates

for yourself and your family across Maybourne Hotel Group, 50% food and beverage discount, wellbeing events and social activities!

Contact If we have captivated your imagination and you think you have what it takes to deliver some of the world’s most unforgettable luxury experiences, please do visit our website: www. for our opportunities

Harrison’s innovative approach ensures that the

business continues to grow, creating opportunities for career progression – a win-win situation that benefits employees, clients and customers. All Harrison employees are focused on ensuring

the very best experience for customers. They are trained on how to prepare and serve healthier food through the company’s bespoke Eat Well Live Well©

training programme and they also complete

accredited Smile customer service training. Employees at all levels are also supported to develop professionally and the company provides many opportunities to achieve formal qualifications. As a family-run business, Harrison’s flat

management structure enables long-term decisions to be made swiftly, rather than short-term financial goals, and employees are

valued and treated as extended members of the Harrison family. This approach contributes to the organisation’s high employee retention rate – an outstanding achievement within the industry. Geoffrey Harrison, Harrison Catering Services chairman, says: “We are proud to have a reputation for being a fresh food company, using good-quality ingredients to create delicious dishes for our customers, whatever their age. This ethos has helped to attract and retain the best, most innovative people in the industry, with a real passion for cooking. The catering industry nowadays has so much to offer.”

Contact If you would like to find out more, call 01844 216777 or visit

“Hilton is the

world’s most powerful hotel brand”


Train on the job with an apprenticeship before taking your pick from thousands of hotels around the world


ilton is one of the world’s largest hospitality companies, offering everything from self-catering

accommodation to five-star hotels and resorts. Founded in 1919 by Conrad Hilton, our

company boasts more than 5,450 hotels and resorts comprising more than 879,349 rooms in 106 countries and territories, with an enviable record of international growth. Year after year, independent research confirms that Hilton is the world’s most powerful hotel brand. We own, manage and franchise some of the best-known and highly regarded brands around the globe. We believe hospitality isn’t just a job; it’s a

journey of self-discovery, growth, community and cultures. Our team members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our vision “to fill the earth with the light and warmth of hospitality” has never faltered. We create heartfelt experiences for guests, meaningful opportunities for team members, and a positive impact in our communities. We are continuously looking for new talent.

Opportunities await in positions ranging from housekeeping and reservations to finance and senior management. Our global expansion creates new openings and job opportunities all the time.

Jai Kumar, food and beverage assistant, Hilton East Midlands Airport Jai Kumar had been unemployed for three months before coming across the apprenticeship opportunity with Hilton. He was keen to join the team because he wanted to develop his skills and knowledge within the hospitality industry.

A Hilton apprenticeship Open a door to a great career in the hospitality industry, offering training from industry experts. ●●An apprenticeship means no tuition fees, and you can earn a wage while building valuable skills and knowledge. ●●Develop skills to work in one of the following areas: kitchen, fitness, front of house, food and beverage, sales and hospitality. ●●You will receive support from both our Hilton team and lifetime trainers, a structured learning environment and worldwide career possibilities.

Case study “Since starting my apprenticeship, I have

become a responsible and confident individual and an integral member of my team,” Jai says. He has used his creativity to bring new ideas to the team and has helped improve productivity and satisfaction scores. “One of the greatest achievements in my

career so far is winning Apprentice of the Year as well as Team Member of the Month for getting 100% satisfaction on my room service duties. “Before 2018 I had no path and no direction.

I was struggling through life – money issues, health issues and problems at home leading me down the wrong path. “Since January, with the support of my team and managers, I have become a focused individual, hungry for development and progression. I am in a better position than ever to stay on top of my challenges. It was an opportunity I could not let pass.” Tomas Garvey is Jai’s mentor and assistant

food and beverage manager. He says: “Jai has great social qualities, which he tailors to different types of guests, and this is key to having an impact in a hospitality role. His great work ethic and personality were key to Jai winning Hilton’s Apprentice of the Year Award 2018.”

●●You will be appreciated as a valued and respected member of the Hilton team and be part of an inspiring and stimulating culture that embraces new thinking.

Contact For vacancies, go to Our apprenticeship contact is Cheryl Brown on 0870 120 1207, email cheryl.brown@lifetimetraining., or go to Facebook: Hilton Careers EMEA Twitter: @Hilton_Careers

What attracted you to Coworth Park? I wanted to gain experience in the five-star sector. Dorchester Collection has some of the world’s

most iconic hotels in amazing locations and it is renowned for its standards and guest experience. When I found the graduate management programme I knew I wanted to be involved.

What was your most memorable experience during the graduate programme? Did you get involved in any special projects? The opportunity to work in several outlets means I have learned a lot but a highlight for me was working within the management team that ran the Audi Polo event in 2017. This event is one of biggest in the polo calendar, and Coworth Park hosts 700 guests over the weekend, including royalty and VIPs from all over the world. The whole event was absolutely eye-opening,

exciting and, of course, had its challenges. I was asked to make and serve 350 espresso martinis after dinner, and we managed to serve them all within 30 minutes. You can imagine the fun we had – I think we broke a world record!

What do you enjoy most about your role? I enjoy being part of a team that is passionate about hospitality and who are striving to achieve the very best. Last October Restaurant Coworth Park was awarded a Michelin star and this is a true reflection of our hard work and dedication as a team. The best thing about food and beverage is that every day is different. I learn something new every day and there is never a dull moment.

What advice would you give to a prospective graduate? Listen! Listen to everyone around you – to your colleagues and team members in all different positions. Listen to their advice and experience, take on constructive feedback, remember the compliments and the things you did well, and see every opportunity as something to learn. Be confident – but not arrogant – in who you are and know that you can make a really positive impact during your time on the programme.

Come to the countryside for award-winning training at a luxury hotel in the most beautiful of settings

guests, allowing the team to feel cherished and our guests to feel treasured. Our people are the reason for our outstanding service, and therefore their development is our priority. We support each team member from day one and continue to partner with them throughout their career with Dorchester Collection, providing development opportunities to ensure their continued success. We are passionate about people and that is

why we always look to promote from within and provide team members with an individual


structured training plan to ensure they have the tools for every step of their career. Our opportunities include cross-training, internships and being part of our award-winning graduate programme, during which our graduates work on projects that will contribute to guest engagement and financial improvement, culminating with them presenting their projects to our board. And it’s not all about work! Our ‘Place to Work’ team ensure there is time for fun, from a summer boat trip to a winter ball, bonfire night parties and pub quizzes and many more activities. Coworth Park offers its team members opportunities for development and growth with the choice to map out their own career path. Care to join us?

Contact Instagram: @peopleofcoworthpark






SHOWCASE Case study

48 Amadeus 50 BaxterStorey 52 Brend Hotels 54 CH&CO 56 Corinthia London 58 Coworth Park 60 De Vere 62 The Dorchester 64 Firmdale Hotels 66 Hand Picked Hotels

68 Harrison Catering Services

70 Hilton 72 Hotel Café Royal

74 Jumeirah Carlton Tower

76 Kew Green Hotels 78 Mandarin Oriental

80 Maybourne Hotel Group

82 Oddfellows Hotels 84 45 Park Lane 86 Red Carnation 88 The Ritz London 90 Z Hotels


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