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Firmdale Hotels “H


otels should be living things, not stuffy institutions,” maintain Tim and Kit Kemp,


owners of Firmdale Hotels. Firmdale Hotels’ high standards of excellence


and award-winning interior designs add up to a winning combination. The interiors are beautifully designed by Kit Kemp in her luxurious, modern British style for which her innovative, exciting mix of colour, pattern, texture and art is world-renowned. Firmdale Hotels puts people at the heart


of its business. Team members are filled with passion, enthusiasm and love for what they do. Firmdale Hotels received Best Employer Award at the Cateys 2017 and has also won several awards in recognition of its investment in people, including Best Candidate Experience and Excellence in Employee Engagement.


Love what you do Firmdale Hotels is looking for individuals to help it grow and continue to offer world-class, personal service throughout its restaurants, bars and hotels in London and New York. Firmdale wants people who are motivated by working in a dynamic, visually inspiring environment with designs of exceptional quality and service to match.


The family feel Firmdale embraces the unique qualities of each team member and encourages individuality – it starts with the person, not their CV. The company


SHOWCASE Case study


Just like its hotels, this company wants staff who are original, dynamic and innovative


offers a warm environment, treating both employees and guests with respect and inclusivity. Firmdale inspires its teams to love what they do and live its values: attention to detail, resilience, passion, enthusiasm and an understanding of the importance of relationships with one another and with guests. Firmdale’s commitment to its people is to


deliver a great place to work, where excellent perks and benefits are offered, where success is recognised and rewarded, and long service is celebrated. Everyone is involved in the weekly, monthly and quarterly staff events, which include afternoon teas, appreciation weeks and our Firmdale Employee Engagement events and awards throughout the year. Firmdale believes that all its people have


the opportunity to grow and progress, whatever their role. Management development and mentor programmes, apprenticeships and an inspiring learning directory actively increase their knowledge and skills. Firmdale relishes originality, and innovative,


proactive thinking is at the heart of how it operates. The company believes that every team member’s opinion matters and it encourages employees to share their suggestions in order to improve the guest experience.


Contact Email: recruitment@firmdale.com Website: www.firmdalehotels.com


Samantha Moore, reception manager, Haymarket Hotel “After studying hospitality management at university, I had experience in both food and beverage and in front office, so Firmdale had the perfect graduate programme for me to work in both areas. “The programme also gave the opportunity


to work on extra projects, such as holding the financial controller position when organising the annual staff party for the company. It became clear that working in front office is my passion, and I am immensely proud to now be a reception manager. “I love my job, mainly because no two days


are the same! Firmdale is an amazing company to work for, they are always looking for new ways to keep staff motivated and we all feel part of one family. For me, no other company focuses as much on training and investing in people, and it’s for that reason that I am excited about a long future within Firmdale.”


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