RETAIL | Shopping Around shopper Mystery

Maidenhead, Slough & Staines Our mystery shopper was pleasantly

surprised with the variety of KBB studios spread across these three busy commuter towns and found it tricky to pick a winner from the four showrooms that offered some great customer service

Renaissance Bathrooms and Kitchens The Great Barn, Cippenham Lane, Slough

Showroom: Service:

4 4

Total 8/10

This showroom took up a huge old barn just off the M4 to Slough and if it wasn’t for the clear signage on the side of the building, you wouldn’t know it was there.

An unassuming door opened up to an enormous space, literally packed to the rafters with numerous bathroom displays. I was initially unsure where to start, but asked at the sales desks and

then felt free to mooch around. There was a huge volume of stock

on display that looked in the main well laid-out, with a mix of traditional and more contemporary designs. There was a smaller mezzanine area with ex-display items for sale.

When I found my way back to the

counter, I was approached by someone I think was the owner, who was keen to fi nd out what I was looking for and explained their practical approach to design.

I was told they cater for smaller projects to full house refurbishments with properties up to £2.5 million. This seemed a successful, busy showroom that offered a good value, friendly service that would suit a wide range of budgets. It has another branch in Reading.

• Defi nitely worth a visit

Anthony Mullan Furniture Hornbuckle Farm, Drift Road, Maidenhead

Showroom: Service:

5 4

Total 9/10

This showroom was on a farm site a good 15-minute drive out of Maidenhead and there was good signage

from the parking outside.

The showroom was hidden within a green corrugated farm building, but the entrance was clearly signed. I walked into a beautifully laid-out showroom with around eight different kitchen ranges from an indigo blue

road and

shaker to a handleless mirrored island with copper sink and taps on display. I had to knock on the door at the

back to get attention. However, I was instantly greeted by a salesman who was happy to run through what they offered, explaining that all the kitchens were bespoke and made on-site. I was intrigued with the viewing window from the showroom into the workshop that was obviously busy and packed with various cabinets. I could have spoken to a designer on-site and was told they only had induction hobs on display, as they like to use the space to show customers the latest hi-tech appliances that are on the market. I felt confi dent this team would provide a full design service and a high-quality fi nished kitchen.

• A friendly approach to service

Taylor Wright Kitchens Stainash Parade, Kingston Road, Staines

Showroom: Service:

5 5

Total 10/10

I came across this unassuming showroom among a classy parade of shops on the road out to Sunbury on Thames. It had a well-kept traditional-style shop front with a canopy and smart signage.

I was greeted as soon as I opened the door by Kim, who engaged me in easy conversation and who I later found out was the owner.

The showroom was quite compact with two stylish kitchen displays on either side – one a traditional shaker in Oxford Blue with brass handles and the other a paint washed oak with handleless cabinetry.

This showroom specialises in British-made kitchens from Omega and Masterclass and there was a

good selection of door samples in a mix of colours at the back. I was given an in-depth explanation regarding the bespoke options available in terms of cabinet sizes, door designs and worktop options. The showroom has been established for 38 years and Kim took over the business six years ago, selling a range of kitchens starting at £12,000.

• What a fi nd!


DIRECTORY 68 kbbreview · January 2020


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