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Round-up | NEWS Call to end ‘cowboy builders’ reign of terror’


KITCHEN FITTERS were ranked as the most unprofessional tradespeople, according to a new survey.


Online retailer Showerstoyou.co.uk surveyed 1,644 British people to find the most unprofessional tradespeople. The definition of ‘unprofessional’ in the survey was to take into account the quality of work, price, manners, punctuality and communication skills of tradespeople.


According to the results, 73% of respondents said that kitchen fitters were the most unprofessional. Tilers (69%), builders (65%) and roofers (60%) were next, while bathroom fitters and plumbers were further down the list with 51% and 48% respectively. Responding to the survey, the British Institute of Kitchen, Bedroom and Bathroom Installation (BiKBBI) cited a lack of barriers for entry for tradespeople and a skill shortage as some of the reasons why there is unprofessionalism within the construction industry. The Federation of Master Builders (FMB) chief executive Brian Berry has called for the Government to introduce a mandatory licensing system to bring


consumer confidence back to builders and installers.


BiKBBI chief executive Damian


Walters said: “My own view is that the home-improvement sector has always struggled with reputational issues. Why? Possibly because there’s a lack of barriers to entry for tradespeople, and with a skills shortage we’re bound to attract the opportunist. As I’ve said before, the installation sector has perhaps failed to keep up with changing times and the meeting of consumer expectations.” Some of the ‘unprofessional’ actions from tradespeople included: not turning up at all when arranged (81%), overcharging (76%), poor workmanship (73%), constantly being late (70%), being unnecessarily rude or aggressive (68%), and taking frequent breaks


Fuel costs and eco issues to drive greener distribution


WHILE CLIMATE change remains a hot topic, new research from AMA Research highlighted that greener distribution in the KBB sector will be driven largely by environmental concerns as well as the cost of fuel. With the Government committing to reduce carbon emissions by 50% by 2025 and by 80% by 2050, the report said that this may involve maximising load capacity as well as developing more cost-efficient delivery routes. AMA Research’s Kitchen and Bathroom distributors report not only focuses on greener distribution, but also the overall kitchen and bathroom distributor market size, analysis of key sectors within the supply chain and overview of key players. The report also highlights the mix of products in the kitchen and bathroom


industry and identifies the key market trends in each sector, as well as the main suppliers and distribution channels to the market.


According to the report, eco and green trends – including aesthetics and decor – are proving popular, as consumers more


become environmentally


aware. Consequently, it said a greener approach needs to be adopted from product selection to delivery to retailers and customers.


when on a job (65%). Research conducted by the FMB in


2018 found that the UK economy is missing out on £10 billion a year because homeowners are fearful of cowboy builders. It revealed that 32% of people put off doing major home improvements as they ‘fear hiring a dodgy builder’. Berry said: “We need to end the cowboy builders’ reign of terror, so we can give all home owners the confidence they need to invest their cash in building work. The Government should consider introducing some form of mandatory licensing system for domestic builders so that consumers know that all building firms have a base level of skill, competence and professionalism.” If you have any thoughts on this issue or


have any opinions on how to improve this situation, contact the kbbreview.com


Sustainability central to Taylist Media’s plans for 2020


TAYLIST MEDIA, the publisher of kbbreview, Kitchens Bedrooms & Bathrooms and Studio magazines, has


put sustainability forefront for 2020.


The company made sustainability a key part of the kbbreview Retail & Design Awards in 2019.


In 2020, the commitment to a carbon-neutral awards event – on March 2 – remains a priority and Taylist will work with the venue – the Hilton Birmingham Metropole – to dispose of food waste, packaging and glass in the most sustainable way. On the print side, Taylist has pledged to remove all plastic wrapping on its subscription and on-sale magazines and will replace it with sustainable alternatives. It will also print on fully-recyclable paper. Both these pledges will be fulfilled before the end of 2020.


Said managing director Patrick Taylor:


“We’re part of the publishing industry but also part of the KBB and interiors industry


at the


and sustainability is a massive issue in both. We need to lead from the front and make sure our own practices are as green as possible.” Taylist will also continue to expand its digital offering. It recently launched Kitchens Bedrooms & Bathrooms spin- off These Three Rooms – a blog site designed to show the editorial expertise of the 30-year old brand. That will see significant focus in 2020 as will the Kitchen & Bathroom Design Podcast, which launched in October. The first


quarter of the year will


concentrate on kbb Birmingham 2020 in early March, where kbbreview will be a key media partner. The March issue will carry a full preview and a ‘13th issue’ will be handed out exclusively to visitors. Studio, the leading magazine for premium residential interior designers and architects, will continue its impressive growth in status within its target readership as it cements itself as the key B2B title for the market.


editor: rebecca@


www.abode.eu MORE IS LESS™ New Hot Water tap systems from £599 inc VAT KBB 2020


January 2020 · kbbreview


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