PEST CONTROL
Above: Rat droppings in ceiling cavity and beneath pipework.
James Campbell
James Campbell is head of pest consultancy for Kiwa Independent Pest Consultancy, bringing 12 years’ experience in the pest control industry. Having started his career as a technician before moving into surveying, technical account management, and operations roles, James has developed a deep understanding of both frontline pest control and strategic risk management. Today, he leads Kiwa’s independent pest consultancy team, helping businesses across sectors including food manufacturing, retail, hospitality, and commercial property to prevent pest issues, manage contractor performance, and protect their operations from reputational, financial, and compliance risks.
the potential points of entry for rats or mice and any local issues in relation to the resistance of local rodent populations to rodenticides. This is where the expertise and experience of a specialist consultancy can be harnessed for true operational and commercial gain, through a meticulously detailed and consistently implemented strategy to tackle the issue of pests. An external consultant will look at everything with an independent and critical eye, identify the key issues, and draw up a detailed, fully itemised action plan which can then be implemented to drive towards best practice. This is very much the preserve of specialist consultants able to call on many decades of experience in the strategic management of pests. They do not involve themselves in the actual delivery of pest control services but in helping to identify and shape best practice for each setting, having built up significant knowledge on issues
around rodenticide resistance among the local rodent population.
An independent audit approach can also allow the end customer to accurately assess the performance of the in situ pest control contractor, in terms of whether their current efforts are sufficient, and whether there is more they could be doing or other approaches they could adopt to address the specific pest issues at that location. A detailed quality assurance report, with clearly identified areas for further improvement from the contractor, will be provided at the end of the exercise. For this reason, a strategic consultancy engaged in this manner can actually be a valuable partner to an existing pest control provider, helping them to target their efforts more effectively. A further benefit of an independent pest control consultant is their ability to carry out additional visits when needed to help to troubleshoot specific pest-related issues. For new facilities, an audit by a specialist consultant can identify any potential problems from the very outset, helping to enshrine best practice in pest control within overall operations. Furthermore, as the market continues to evolve towards
Organisations risk wasting time and effort by seeking to tackle a problem with the wrong products. This makes it vital that those charged with addressing potential infestations have the appropriate knowledge of products to which pests have developed resistance.
164 Health Estate Journal October 2026
the use of more environmentally friendly products, the consultant will be best placed to offer independent advice on the effectiveness of each and where it will be most effectively deployed.
A proactive approach The shift is clear: from reactive trap-checking to proactive 24/7 monitoring and rapid response. It is easy to see pest control is about far more than simply the presence of traps to deal with an existing identified issue. The achievement of best practice in the healthcare sector – whether in a public or private setting – requires a considered and strategic approach towards prevention from the very outset, rather than a reactive response to an issue which may only become fully apparent sometime after pests have gained access and started to cause contamination and other damage. Ultimately, not only does cutting corners in this area risk
people’s health, but there are also significant commercial, operational, and reputational ramifications, so ensuring a proactive approach is essential to keep ahead of the challenge.
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