TOTAL FM UTOPIA OR N Neil Longley, Founder of Opale Management Servic
For a client, or buyer the principle of Total FM is strategically sound. Engaging a professional organisation to undertake an activity that is core business to them, but not to the buyer; shifting unknown risk to known risk; achieving cost surety and moving headcount feels like a very viable option and sound business practice.
Of course, the strategy is only as good as the tactical implementation of that strategy and the subsequent operational delivery; and any strategy assumes that the organisation undertaking Total FM is more sophisticated, operationally competent and managerially mature in FM than the client or buyer themselves. If not then the strategy unravels very quickly.
“The outsourcing outcome is very much determined during
the transition and transformation activities that take place quickly after the initial engagement of the contractor.”
Total FM, when deployed appropriately, is an ‘outsourcing’ action as opposed to an ‘out tasking’ action. The former relies on the contractor to assume ownership of all FM matters at operational and tactical levels and informing strategy within the context of the client’s business needs and demands. The latter is the operational provision of the resources, equipment, materials and transactional engine which is tasked on a day to day basis by the client themselves.
What distinguishes between outsourcing and out tasking is ‘assurance’. To be outsourced the contractor must be able to assure the client that from an FM perspective the service provided is legislatively and statutorily compliant, of the right quality and level to satisfy the business demand, aligned to the client’s business and value for money. Where the client requires to assure themselves the contractor’s performance is appropriate for the client business, then it is out tasked.
If the Total FM package is behaving in an out tasked manner then the overall FM platform (which includes both the clients and contracted resources) will not be value for money, efficient, or cost effective.
To achieve outsourcing the contractor must have a blue print that deploys all the resource competencies
54 | TOMORROW’S FM
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