SECURITY
Likewise, facilities services provider OCS has adapted its security provision in line with its customer needs. Having worked closely with UK universities in recent years, it became clear to OCS that there is now a greater emphasis on a security service that not only monitors and protects but also assists with the maintenance of the ‘campus community’, which includes students’ wellbeing.
“Decisions are usually based on
the cost per hour as opposed to the value that can be brought to operations.”
This, of course, is not to say that security on UK campuses is moving away from its ‘fundamental’ or ‘traditional’ purpose; after all, these facilities and assets will always need securing round the clock. But what UK institutions now want is a security provider that creates safe, secure and supportive learning environments. As such, OCS has shifted towards a more ‘social’ kind of security provision.
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Its approach sees security guards becoming frontline mental health practitioners as they are often first on scene when an incident arises.
“You can be very innovative and creative with how you go about security as a service,” said Corps Security’s Bluestone. “The question mark over security’s value is reflected in the fact very few organisations complete a comprehensive security programme – it is often considered a mere bolt-on service within FM. It’s only when something bad happens that specific procedures and protocols are put in place. That’s the wrong way of doing it. Security has to be based on a foundation of safeguarding.”
Anyone working in FM cannot ignore the cries for innovation. Innovation, in the real sense of the word, is about bringing new methods, products, services and ideas to the table that will transform the way the industry operates. Cutting-edge technology and modern approaches have the power to reinvent the security landscape for the better. Fruitful supplier/customer partnerships that are built on a foundation of trust and managed expectations, and focus on exploring the market, investing in and trailing new products and services will help the industry mitigate risk through innovation.
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