10 Questions with... Gary Fage
Each month we ask a cleaning industry professional the Tomorrow’s Cleaning 10 Questions. This month, we chatted to Gary Fage, Managing Director of Janitorial Express, Director of the Jangro Group and Chairman of the BICSc LHC (London & Home Counties Branch).
Q1
What was your first job? My fi rst job was a window
cleaner in and around Camden, Islington. I bought a round from someone retiring; the business was called Supershine. “A Shiner” was slang for a window cleaner.
Q2 Q3
How did you get into the cleaning industry?
Over a period of 15 years, I grew and evolved the window cleaning business into a contract cleaning business, and that was the start of a lifelong fascination with the industry.
Who, in any other industry, do you most admire?
Sir Clive Woodwood: he coached England to win the 2003 Rugby World Cup and, more recently, was British Olympic Association's Director of Elite Performance. His ability to adapt competitive sporting ethos in to business methodology, and vice versa, is inspirational, and has given me much food for thought in my own business practices throughout my career.
Q4
If you could visit one place in the world, where
would you go and why? I am extremely privileged to have lived this particular ambition this year, when I visited the Taj Mahal. As you turn through the gate and are presented with this magnifi cent building, you are left with an overwhelming feeling of peacefulness. It’s an amazing tribute and something that I have wanted to visit for a long time. What would be next on the list is New York.
70 | 10 QUESTIONS Q5
How would you improve the cleaning industry?
The simple answer to this question is through training. I really believe that with training you can motivate the cleaning industry, raise the expectations of cleaners and make them proud of what they do. That motivation is what makes the difference between a quality service and a job done with minimum effort.
Q6 Q7
What did you want to be when you were little?
Well, I’m sorry to be predictable, but a footballer. I wanted to play for Arsenal! The problem was being the second worst footballer at my school. So I took up Rugby! I didn’t like it, but I fi gured it was better for my bruised ego to be good at something I didn’t like rather than be rubbish at what I loved.
What do you do to unwind?
As I couldn’t play it, I love to watch football and it's still Arsenal that I would choose to watch, but I also love to travel. I really enjoy cleaning industry events too; I love to spend time with likeminded people and network in our industry – it’s a massive part of my life.
Q8
If you were stranded on a desert island and you
could only have one thing, what would it be and why? This is a hard question for me – I am quite a social person and wouldn’t want to be on my own! Plus, if I had the luxury of time on my hands, I would love to be watching football.
So, I guess if there’s no electricity, a wind up TV would be my fi rst choice.
Q9
What do you think is the future of the
cleaning industry? Online training will be a massive enabler for the cleaning industry. Jangro have just launched a brand new Learning Management System (LMS), representing an investment of £250k already, and further signifi cant investments will be made. At its launch at the Cleaning Show 2013, the Jangro LMS and Mobile App was entered into the Cleaning Show’s Innovation Awards, and won its own category and the overall winner's trophy.
Jeremy Hodge, Managing Director of Cherwell, asks...
Q10
What do advances in information technology
offer the cleaning industry? Online learning will offer massive reductions in training costs and will widen the availability and accessibility of training. In addition, mobile devices and the Jangro Mobile App will come to the fore, enabling cleaners to scan a QR code to gain access to safety data sheets, risk assessments, and animation demonstrating product uses.
www.janitorialexpress.co.uk
Check out next month’s issue to see what Gary asked our next industry professional...
www.tomorrowscleaning.com
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