Product News INTEGRATION IS THE WAY FORWARD
payment accordingly. Human annotation processes the first few transactions and is used at the beginning of the loop to identify products when recognition is low, but as the AI is fed more data, it will develop confidence, so supervision is gradually removed.
Customers can move on quickly to enjoy their meal once their transaction has been authorised, which can take just three seconds. Their receipt is then sent in-app (including visuals of their menu items), following the delayed recognition process.
Within the hospitality sector the use of AI is still in its infancy, but we are beginning to see practical applications of this technology that will have real impact and benefits for hospitality providers and customers.
As with any new technology, there are key considerations that restrict the commercial application of AI. These include: cost, customer acceptance, security and return on investment (ROI).
We are so proud to have developed a solution that makes AI a reality for hospitality, with our Lolly Snapserve – through a steadfast integration with our digital commerce offering.
HOW DOES INTEGRATION MAKE AI AND AUTOMATED CHECKOUT A REALITY? A closed loop payment environment makes the automated checkout secure and completely seamless for all parties.
Our aim: to connect every part, from back-office, to payment, receipting and loyalty. Customers can therefore checkout seamlessly at the kiosk using the app, and catering managers can feel safe in the knowledge that accurate, secure payment will be taken.
The whole process is managed ‘in-app’, 38
April 2021
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including image uploads of menu items and customer loyalty points, making the entire system incredibly simple and efficient.
HOW DOES AN AI CHECKOUT WORK? Following a simple sign up to the app, hospitality customers can top-up credit or connect their card to their account. In the canteen, cafeteria or restaurant, they can select their items and bring their tray to the kiosk. Items placed on the kiosk will be scanned by vision- based technology powered by AI, and payment then authorised by the customer scanning their in-app QR code, or their RFID enabled security badge.
In order to deliver an almost instantaneous checkout, Snapserve uses delayed product recognition and payment, thereby significantly speeding up queue throughput time. Delayed recognition works to ensure 100% accuracy. The image captured by the kiosk at checkout is reviewed by AI to identify the products purchased and take
THE BENEFITS OF AI AUTOMATED CHECKOUT
AFFORDABLE As the whole process is brought into one loop, under one provider, costs are brought right down.
ROI is high, due to reduced queuing and faster checkout times fueled by delayed payment and receipting.
SECURE
The whole AI and app network utilises a secure, cloud-based server to store data.
HYGIENIC (FOR THE NEW WORLD) Removing touchscreen and human contact elements at the checkout helps improve hygiene and social distancing.
ACCESSIBLE AND ENGAGING Automated checkout meets customer expectations for a simple, error-free transaction.
Loyalty programmes are linked with the customer account. Points, discounts and offers are therefore automatically applied.
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