has the advantage of being able to use locally connected printers over USB or Bluetooth. Progressive Web Apps allow a hybrid approach with a single development suitable for any operating system supporting web browsing in HTML5. Web apps now support the use of device hardware for QR scanning for example, but printing customer orders and receipts has sometimes proved challenging in the past. Star has produced several services and protocols allowing POS or kiosk vendors to print directly from a web-based app to a local, network or cloud-based printer.
Q A
What type of printing technologies have been required with the growth of online ordering and order at table software?
With the increased use of apps and web-based software, printing an order directly to a kitchen or bar printer saves time and increases order accuracy. Our support team has been helping software developers and web design companies with standard drivers and SDKs for printing from POS systems, Android and iOS tablets as well as technology to enable web-based printing without having to worry about browser settings such as margins and headers across different platforms. We’ve seen strong demand for cloud technologies which
are able to pull orders directly from an online ordering system at defined intervals and print these remotely in a kitchen or bar without needing an additional tablet or device to key in the order. Auto-printing simplifies operations and means staff don't have to worry about anything other than receiving the orders. The technology extends across thermal printers and dot matrix kitchen printers for paper tickets as well as food labels.
A Q
Which additional printer features can make a real difference when using online ordering or order and pay apps?
Technologies which effectively ‘tether’ tablets to the network enable tablets and mobile devices to remain online without having to connect by WiFi, removing the possibility of missing orders.
The fact that some of the printers can also act as a hub with a connected barcode reader to directly inform the server that an order is ready without any manual keying is useful. This means the chef can receive a remote order, prepare it and simply scan the receipt back to the server to alert the in-restaurant staff, delivery company or purchaser that the order is ready for transit. We’ve also seen an increase in the use of bump bars attached to the printer to accept/ reject orders to the cloud service.
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The more seamless the ordering process can be allows hospitality owners to fully focus on reopening and managing a potentially large influx of customers again to order their food and drinks from any location safely.
To find out how Star can help your business, visit their website or call: +44 (0)1494 471111
www.Star-EMEA.com
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