BUSINESS REPORT


BEYOND THEORY TAKEN TO QATAR


A leading training expert has delivered Customer Service Leadership Training for an independent special needs centre in Qatar. Paul Beesley, of Beyond


Theory, was commissioned by the Mind Institute in Qatar to deliver the bespoke training course after its bosses were impressed by his firm’s website and reputation. He explained: “Mind


Institute is a successful business, facing growing pains which are similar to many of our clients. Delivering customer excellence requires great leadership, so we looked at leadership styles and how to improve their overall customer experience and gave them customer journey mapping skills. “The course was incredibly


well received. It was nice for us to be involved in this project because people with disabilities are not always so well catered for in that part of the world.”


Visit: www.beyondtheory.co.uk


FIRMS JOIN IN MERGER


Two businesswomen from Northampton have merged their firms to strengthen their offering to clients. Lindsey Marriott and Charlotte


Green (pictured) met at a networking event and after several discussions it was clear their skills and experience complemented each other. They stopped trading independently and created a new business called Specific Learning & Coaching. Lindsey is a customer service specialist and her company, LJM Associates, worked with leadership teams to implement positive


change. She also helped improve their customer journeys and transform their organisations through customer and employee feedback, culminating in the launch of The REAP Network, an online, real-time survey software. Charlotte is a business


operations specialist and her business, Charlotte Green Coaching, worked with businesses to streamline processes and help leaders to manage people and processes in high volume environments. As a qualified neuro- linguistic programming practitioner, Charlotte worked with leaders and


teams to change mindsets and business cultures. Now, they offer specific solutions


to businesses, specialising in those with a remote workforce, multi- sites and people on the move. They offer blended learning and coaching solutions. Charlotte said: “We identify and


verify issues, we strengthen leadership skills and we offer ongoing support to maintain competency, all with measurable results.”


Facebook: @specificlearn Call: 01604 212734


WE NEED YOUR HELP!


Today one of the world’s most important issues is to mitigate the effects of Global Warming, which threatens the lives of many people around the world.


Planet Aid UK is a not for profit company raising funds for environmental and development aid purposes, mainly by collecting, sorting and selling second­hand clothes and shoes.


We weekly serve more than 1,100 clothing banks in the UK and are known for our professional and efficient service.


If you would like to host one of our clothing banks, giving your employees a chance to participate in the minimisation of waste, thus helping to save our planet’s limited resources, please contact us.


Planet Aid UK 33 Maylan Road Earlstrees Industrial Estate Corby NN17 4DR


16 inbusiness FEBRUARY/MARCH 2020 t: 01536 400721


e: info@planetaid­uk.org w: www.planetaid­uk.org


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