MEMBER NEWS
NHS 111 service rated Outstanding
The NHS 111 service in the East Midlands has been rated Outstanding by regulator the Care Quality Commission (CQC). The service is provided by DHU Health Care, and has bases in Derby,
Chesterfield and Leicester. The CQC carried out a comprehensive inspection of the 111 service early last year as part of its scheduled inspection programme.
‘Inspectors highlighted a number of areas of outstanding practice’
The CQC assesses health and social care services against five key
questions, based on if services were safe, effective, caring, responsive and well-led. All services scored either good or outstanding, resulting in the overall success in DHU’s rating. During its wide-ranging assessment, the CQC team found that the
service routinely reviewed the effectiveness and appropriateness of the care it provided.
It also found the staff involved treated people with compassion,
kindness, dignity and respect. The service was also proven to improve outcomes for patients and help
benefit the wider health care community and stakeholders, resulting in a high-performance indication for the service. Inspectors highlighted a number of areas of outstanding practice. These included working with commissioners to ensure that special
patient notes had clear instructions to help health advisers get the patient to the right outcome within their own care plan, and a strong emphasis on staff health and wellbeing including mental health. DHU Health Care has also introduced an NHS 111 Career Framework to support staff development. Pauline Hand, Managing Director of the 111 service, said: “We are
extremely proud that the CQC has rated our service as Outstanding overall. It shows that our continuing emphasis on innovation and development has been recognised as positively benefiting our patients. “It is also a great tribute to the care, professionalism and dedication of
our 111 staff.” Law firm celebrates acquisition
A chain of solicitors in Nottinghamshire is celebrating a fruitful period after acquiring another law firm, combining more than 350 years of legal history. Chattertons Solicitors and
Lynn Collins and Claire Cahill
Business women start training course
An award-winning business coach and HR training professional have linked up to provide a new course aimed at enabling individuals to become ‘their best selves’ in the workplace. Claire Cahill, of Accendo
Coaching and Training, and Lynn Collins, Head of HR at Spencer’s Solicitors, have created the four-module course, Ignite Your Potential, for individuals to invest time in their own personal development. Claire said: “Leadership truly
is an inside job and the workshops have provided those attending with a deeper insight into themselves and their relationships with others.”
6 business network February 2020
Wealth Management, located in Newark, has taken over Andrew and Co Solicitors, bolstering staff by 25% after welcoming all existing employees to join them. Combining the two firms will
give clients wider access to an extensive array of services, which, along with wealth management, business and employment law, are supported by a full range of personal law services including conveyancing, wills, trusts and probate and family. Staff from Andrew and Co
Solicitors have been relocated to Chattertons’ Newark office on Farndon Road. Edward Conway, Chief Executive
of Chattertons, said: “By combining our excellent teams we will continue to deliver an exceptional service to all of our clients in Lincolnshire, Newark and across the East Midlands. “Relationships are important to
us and we will ensure that all existing clients with both firms will receive the high level of service and support they are used to with the
Edward Conway, CEO of Chattertons; Michael Page, Equity Partner at Andrew and Co Solicitors; Richard Ludlow, CEO of Chattertons; Katherine Bunting, Partner at Chattertons
team member they have already been working with. We are looking forward to 2020 and all of the opportunities this will bring for our clients.” Julie Bailey, Chief Executive of
Andrew and Co Solicitors, said: “The partners at Andrew and Co Solicitors are pleased that this opportunity will ensure that the
families and clients we have served for generations will continue to receive the best that we can offer. “We look forward to a long and
successful new era in which our joint services will support not only our clients but also economic growth over the coming uncertain economic and political times.”
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