As my wife and I lay in bed this morning reading our respective iPads, I commented that the new Which? report on Broadband was quite interesting. She waited a suitable amount of time before saying: “Really?” I responded: “Yes, really!” before recognising the sarcasm in her response. It made us both laugh!

Well good people, I hope you find my below observations more interesting than my wife did:

Providers in order of size: BT, Sky, Virgin and TalkTalk.

Customer Service Rating: Zen, Utility Warehouse, Virgin TalkTalk, Sky and BT.

Which? rated top 10: Zen, Utility Warehouse, Plusnet, SSE, Vodafone, John Lewis, EE, Virgin, Sky and BT.

What interests me most, is that the two top-rated providers, Zen and Utility Warehouse, are completely left field as far as I’m concerned and worthy of further investigation when considering moving provider. I generally recommend Plusnet since they’re based in Yorkshire (my birthplace), owned by BT and in my experience offer great responsive customer support. There are other things to consider though:

We are not good at switching banks or energy providers, never mind phone and broadband services - something the government don’t understand but don’t get me started! Our loyalty is not based on good experience, it’s generally because we can’t face the imagined hassle or the loss of services and at least by doing nothing, everything will continue to work as it always has. The providers know this and take advantage, by charging loyal customers considerably more than new customers. Citizens Advice have found it is common practice for firms to charge loyal customers more than newcomers for the same services across six key markets – energy, mobile, broadband, home insurance, fixed-rate mortgages and savings accounts.

DON’T LET THEM! If your contract is up, move to another provider. It’s painless and I guarantee you will get a better service and a better price for that service. Haggle with your chosen new provider, or if you don’t want to move but are out of contract, haggle with your current provider. It works! Which? say people who haggle, have an 89% success rate in reducing tariffs. Shame on the companies who repay longstanding customers by imposing loyalty penalties.

We are with the biggest provider ONLY because I use their Wi-Fi ‘hotspots’ otherwise I’d be off like a shot. Our phone and broadband contract ends shortly though, I only know because I rang and asked, so I am still doing some research just in case... so switch and haggle and read Which? it’s a great source of good consumer information. However, don’t read it in bed, it appears to have the same romantic effect as snoring…

Shout out, if you need owt!

David Jeffries (Yorkshire and proud) 016973 61066 • Solving People’s Digital Problems

Dining to suit all...

The Lake View Restaurant offers traditional lunches and fine dining dinners. The Courtyard Brasserie, open throughout the day, offers informal and contemporary dining. Our famous afternoon teas are served daily

Bassenthwaite Lake, Keswick, Cumbria CA12 4RE 017687 76551

Cockermouth Town Council ANNUAL PARISH MEETING

7.00pm, Tuesday 8th May 2018 Town Hall, Cockermouth Chairman: Cllr. A Tyson

AGENDA 1. Apologies for absence.

2. To sign as a correct record the Minutes of the Annual Assembly held on Monday 8th May 2017

3. To receive the Annual Report and Draft Accounts of Cockermouth Town Council for 2017/18 – Town Mayor, Cllr. A Tyson and Sheila Brown, Responsible Financial Officer.

4. To receive reports from local schools.

5. To receive observations of the County Councillors for the Town (Mrs. R Hanson and Mr. A Kennon) and the Borough Councillors for the wards in which the Town is situated (Mr. L Davies, Mr. E Nicholson, Mr. A Smith, Mrs. J Ellis and Mrs. C Smith).

6. To receive a report on the Cockermouth and Papcastle Recreational Charity.

Friendly local business, offering a variety of Sports and Remedial Massage treatments, tailored to meet your needs. To find out more about how we can help or to book a treatment, call 07711 097 887 or visit

2 Police Court Yard, Keswick, CA12 5DP WWW.THECOCKERMOUTHPOST.CO.UK

7. To deal with any other business of which 48 hours notice has been given to the Chairman prior to the commencement of the meeting.

NOTE: By virtue of the Public Bodies (Admission to Meetings) Act 1960, all members of the public are entitled to attend this meeting as observers but only electors of Cockermouth are entitled to speak or vote.

Town Clerk – 20th March 2018 ISSUE 425 | 26 APRIL 2018 | 7


 A right royal affair afternoon tea

Saturday 19th May 2018, 12.00pm, £28.00 per person Celebrating the royal wedding with afternoon tea.

Spend this glorious occasion with your friends or family watching the royal wedding and be treated like royalty yourself for the day.

• Full afternoon tea served following the wedding coverage • A glass of Kir Royale to toast the happy couple. • Enjoy the London celebrations on the big screen • ‘Best Wedding Hat’ competition

One free place for party of 10 people. Payment required in full at the time of booking.

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