TRAINING & EVENTS
TRAINING & EVENTS
THE BUSINESS TOOLKIT ABSENCE MANAGEMENT Date:
17 May
Time: 09:00 – 12:30 Cost: Members: £135 + VAT Non Members: £160 + VAT
A half-day workshop on understanding and minimising costly absence in the workplace.
GETTING THE MESSAGE RIGHT WRITTEN COMMUNICATION AT ITS BEST! Date: 30 April Time: 09:00 – 17:00 Cost: Members: £219 + VAT Non Members: £269 + VAT
Why not take this opportunity to assess the effectiveness of your documents and learn tips and techniques that will help you to get the results that you want from your reports, letters and emails.
CUSTOMER SERVICE ON THE TELEPHONE Date:
16 May
Time: 09:15 – 17:00 Cost: Members: £219 + VAT Non Members: £269 + VAT
This course is essential for anyone who is the first port of call for incoming enquiries and those who are in daily contact with customers over the telephone.
SALES & MARKETING GOOGLE ANALYTICS BASICS Date: 21 March Time: 09:00 – 12:30 Cost: Members: £130 + VAT Non Members: £155 + VAT
Our hands-on training course will help you get the most from Google Analytics.
BUILDING NEW SALES RELATIONSHIPS Date: 23 April Time: 09:15 – 17:00 Cost: Members: £219 + VAT Non Members: £269 + VAT
This highly implementable, practical course starts with an in depth look at client calling strategies, systems and objectives, before moving into the practical skills needed in order to deliver sustainable business growth.
36 inbusiness APRIL/MAY 2018
SELLING SKILLS FOR NON- SALES PROFESSIONALS Date:
17 May
Time: 08:45 – 12:30 Cost: Members: £135 + VAT Non Members: £160 + VAT
This course serves as an introduction to the basic principles of selling for those with little or no background in sales and selling.
SOCIAL MEDIA MARKETING Date: 23 May Time: 09:00 – 17:00 Cost: Members: £219 + VAT Non Members: £269 + VAT
This practical session will show how social media feeds into your company’s business and communications objectives, and how to gain the most mileage out of the marketing budget!
MANAGEMENT & PERSONAL DEVELOPMENT SUCCESSFUL SUPERVISORY MANAGEMENT Date:
17 – 18 April
Time: 09:00 – 17:00 Cost: Members: £438 + VAT Non Members: £538 + VAT
This course will introduce you to some tools and techniques that will help you to improve the performance of your team.
MANAGING YOUR WORKLOAD Date: 24 April Time: 09:00 – 17:00 Cost: Members: £219 + VAT Non Members: £269 + VAT
This workshop will give you the opportunity to think about your role and identify the tasks that
Northamptonshire Chamber offers a comprehensive and varied range of BUSINESS-RELATED TRAINING and bespoke training courses to develop the skills and knowledge of your business and its employees
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really get results. It then gives tips and techniques on how to spend more time on these tasks, and less on the others.
PROJECT MANAGEMENT Date: 25 April Time: 08:45 – 17:00 Cost: Members: £219 + VAT Non Members: £269 + VAT
This is aimed at new and aspiring project managers and any personnel tasked with managing projects within their role.
CONFLICT MANAGEMENT Date: 26 April Time: 09:00 – 12:30 Cost: Members: £135 + VAT Non Members: £160 + VAT
This course is for all personnel needing to work with others more effectively when having to manage conflict situations.
HOW TO HOLD DIFFICULT CONVERSATIONS Date:
15 May
Time: 09:15 – 17:00 Cost: Members: £219 + VAT Non Members: £269 + VAT
This course helps individuals to confront those difficult conversations that need to be had whether to improve performance, attendance or any important issues.
TEAM MOTIVATION IN DIFFICULT TIMES! Date:
15 May
Time: 09:00 – 17:00 Cost: Members: £219 + VAT Non Members: £269 + VAT
This course aims to increase the productivity of individuals by
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