Scottish
Pharmacist
REWARDING EXCELLENCE
MANAGEMENT OF LONG-TERM CONDITIONS
ALNESS PHARMACY, ALNESS
Pharmacist Calum uses the risk assessment tool to pick up any care issues with a patient, whether they are minor issues (such as with formulations or frequency of medication), or more serious issues, such as duplication of a medication. All patients on high-risk medicines have been assessed to ensure they are taking them safely and to encourage them to report any adverse event or the warning signs to prevent one occurring.
Once patients are started on serial prescriptions, Calum uses the care issue tool and new/high risk medicine tool to record ongoing observations and consultations.
Finalists
ANDERSON AND SPENCE, ABERDEEN
All staff within the pharmacy have engaged fully in the delivery of the Chronic Medication Service. This includes counter staff, who are highly driven and keen to recruit patients. As a
result, they regularly provide information about the service and explain the benefits it will have. Customers find Ali, the pharmacist, very approachable and open up easily to him. Reviews
happen routinely within the pharmacy, and Ali is very keen to identify any potential care issues that need to be resolved in order to ensure the patient receives the best possible outcomes.
DICKIES PHARMACY, TORRY, ABERDEEN
Dickies Pharmacy is located in a fairly deprived area of Aberdeen city, which has a middle-aged and elderly population, who suffer from long-term, chronic conditions. As a result, Martina and her team spend a lot of time explaining CMS to eligible patients, but Martina feels that by spending this time with patients, and by providing them with leaflets, the patients fully understand the service and get maximum benefit from it. Martina also has a direct line to the GP surgery, which allows her to quickly resolve issues that need dealt with immediately.
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