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The Sports and Play Construction Association, SAPCA, has strengthened its role in promoting high standards for the UK’s sports and play facilities, with the launch of its new Quality System

A number of elements need to be considered when choosing a surface for a facility

SAPCA’s inspection teams ensure members deliver high quality facilities

SAPCA launches new quality system

The new Quality System brings together a number of key areas of SAPCA’s activi- ties, and puts a strong emphasis on regular inspections of SAPCA members’ work, to ensure that contractors always deliver projects to the satisfaction of their clients.

The main elements of the Quality System are as follows.

Strict membership criteria SAPCA’s membership criteria ensure that only specialist contractors, with a proven track record and trading history, can be ad- mitted. Through inspections of applicants’ work, SAPCA checks that contractors have the requisite expertise and experience, and can offer clients the necessary high stan- dards of workmanship.

Financial stability SAPCA works closely with credit reference specialist Experian, and bases its member- ship criteria on the Commercial Delphi Scoring System used by Experian within its Risk Reports. SAPCA demands that all contractor and manufacturer applicants must have a minimum Commercial Delphi score of 40 out of 100. SAPCA also moni- tors the financial stability of its members on an annual basis and insists that all con- tractors and manufacturers must meet its current requirements for financial stability in order to renew their SAPCA membership at the start of each year.

Customer service Each year all SAPCA members are re- quired to re-sign the Code of Professional Conduct, through which companies are


committed to high standards of customer service and business practice.

Standards of design and construction SAPCA has a series of codes of practice that set out and define the industry’s stan- dards of construction. SAPCA members must comply with the required con- struction specifications and quality of completed work.

Inspection of contractors’ projects In order to ensure that SAPCA contractors continue to deliver high quality facili- ties, the Association has introduced a new inspection programme, through which checks are carried out on a selection of members’ projects, both during construc- tion and on completion. The new initiative began last year with the inspection of tennis facility projects, built by members of SAPCA’s Tennis Court Division. An inspection team, including representatives of the Lawn Tennis Associa- tion, visited a number of sites and assessed the projects. As well as providing valuable feedback to the contractors directly in- volved, the information gathered was also

used to share best practice at the associa- tion’s annual conference. The inspection regime is being extended

to all of SAPCA’s Principal Contractors, in order to cover all types of sports and play facilities constructed by SAPCA members. A new system has just been introduced for regular inspections of synthetic pitch projects, based largely on feedback from independent consultants that are members of SAPCA’s Professional Services Group.

Complaint resolution Clients that choose member contractors have the added reassurance that SAPCA provides impartial assistance in the reso- lution of complaints and disputes on the technical aspects of projects.

Customer feedback The clients of all SAPCA members are in- vited to provide feedback on their projects, and the performance of the companies that they have employed.

Education and training Each year, SAPCA provides a series of edu- cational opportunities for its members that help to share technical knowledge and best practice, and reinforce the high standards that are required of SAPCA companies. SAPCA CEO Chris Trickey said: “The

SAPCA members deliver a wide range of projects, from elite to community sports

Quality System ensures that only special- ist companies that can consistently deliver high standards can join SAPCA and remain as members. The Quality System under- lines the benefits of choosing members of SAPCA and will give greater peace of mind to sports clubs, schools and universities, local authorities and all other clients”. issue 2 2015 ©Cybertrek 2015

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