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CONSULTANCY PROFILE Steiner Spa Consulting


33-4, 4th Floor, Block H, Jalan PJU 1/37, Dataran Prima, Petaling Jaya, Selangor Darul Ehsan, 47301, Malaysia


Tel: +603 7880 6588 Fax: +603 7880 9588 Email: info@steinerspaconsulting.com Facebook: Steiner Spa Consulting www.steinerspaconsulting.com


Background briefi ng Steiner Spa Consulting is a part of Steiner Leisure – the world’s largest spa operator – which is NASDAQ traded on the New York Stock Exchange and is the most vertically integrated company in the spa and wellness industry, covering spa operations – land and onboard – training and education, skincare brands, equipment and supplies.


Main products and services We provide the complete scope of services needed to take hotel spas from dream to real- ity. Our services include concept & design, construction assistance and advice, recruit- ment and training, pre-opening planning and assistance through to post-opening support and ongoing operations management. Having developed and managed over 200 spas worldwide, across multiple brands, we have a reputation for delivering on both per- formance and profi t. We have a team of 38 full-time professionals working in our spa consulting division.


Additional services As part of the Steiner family of companies we bring a number of top industry brands to the table, including Mandara Spa, Chavana Spa, Elemis, Bliss, La Therapie, Reméde, Steiner Education and Bodywork Mall.


www.spahandbook.com


Moreover, with education being a key indus- try concern, Steiner operates training schools, graduating over 8,000 spa therapists worldwide annually. In the United States, the company operates schools at 17 campuses located in Arizona, Colorado, Connecticut, Florida, Mary- land, Nevada, Pennsylvania, Utah and Virginia. In Asia, Steiner has training centres in Indone- sia, Malaysia, Hong Kong and India.


USPs Quite simply, Steiner builds spas to last – consistently delivering both fi rst class guest experiences and – most importantly – strong fi nancial performance for our hotel partners and investors. Having developed over 200 hotel, day and on-ship spas in over 25 countries, Steiner has the internal resources and experi- ence to deliver successful turn-key solutions.


How many spas do you supply? There are 1,800 spas within Steiner’s spa and product brand network.


Top clients Atlantis, Bahamas; Lotte, Moscow; St Regis, Abu Dhabi; One & Only Ocean Club, Bahamas; Park Plaza, London, Paris, Las Vegas; Shera- ton, Malaysia; Nikko, Bali; Accor, India; Marriot, Thailand, Oman, Aruba; The H hotel, Dubai; Royal Park, Tokyo; Westin, Guam.


Plans for 2013


Steiner Spa Consulting has a number of new projects under various brands in the pipeline for 2013. The company will not only consult, but will also operate spas in locations that include the US, China, UAE, Africa, Russia and India, with spas at hotels such as St Regis, W hotels, Hilton, Pullman and a number of one-off boutique hotels.


Who’s who? Jeff Matthews, co-president; Bruce Pine, co-president; Trent Munday, vice president.


What the clients say


“The success of Mandara Spa in adapting its concepts across borders and across brands is a testament to the hard work and commitment of a dedicated team of professionals.” Frank A. Liepmann, CEO, Sutera Harbour Resort Group


“Guest satisfaction for the spa service and services is very high, as our guests value the consistency in service, the friendliness and professionalism of the Mandara Spa staff and the innovation of the new products and ser- vices that Mandara Spa offers.” Marcel Hinderer, general manager, Miri Marriott Resort & Spa


spa business handbook 2013 83


Jeff Matthews, co-president and COO


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