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COMPANY PROFILE ESPA


ESPA House, Crosby Way, Farnham, Surrey, GU9 7XX, UK


Tel: +44 (0)1252 742 800 Fax: +44 (0)1252 742 810 www.espaonline.com


Background briefi ng Founded in 1993 by Susan Harmsworth.


Main services and products ESPA has pioneered in the spa and wellness industry we know today with the creation, design, build and operation of spas around the globe. Every ESPA spa displays original- ity, innovation and is a seamless extension of the adjoining property and brand. These fac- tors, together with each client’s specifi c brief, mean no two ESPA spas are ever the same. What does remain consistent is the high-


est level of excellence and attention to detail for which the ESPA brand is renowned. Our approach not only leads to the ultimate guest experience, but also generates spa solutions that drive commercial return. ESPA has successfully partnered with


hoteliers, investors and owners within 55 countries to create some of the world’s fi n- est spas. With offi ces across the world we can respond to every clients' needs and provide a genuine understanding of the varying inter- national requirements and considerations. ESPA offers a comprehensive range of


exceptionally efficacious, and award-win- ning, natural skin and body care products. ESPA products and treatments are an inte- gral part of the total guest experience within the spa and at home.


www.spahandbook.com


Additional services and products ESPA offers a range of solution-led face, body and massage treatments, each designed and tailored to ensure that clients experience the best physical and emotional therapeutic ben- efi ts depending on their requirements. We recognise highly trained staff are vital to


the running of a successful operation and criti- cal to your retail business. Our aim is to recruit and educate to a level that provides inspira- tion and motivation to deliver award-winning standards. Finding, training and retraining the team is paramount to a spa’s success and we invest focus and energy into fi nding the right people, both attitude and skill set-wise, to build spa teams. All ESPA courses are taught by internationally recognised trainers who are vastly experienced therapists themselves.


USPs


Our global spa team includes over 150 in- house professionals with vast experience in the luxury spa industry and a collective exper- tise that is unrivalled, encompassing all areas from fi nancial analysis and design concepts to spa management. Many have over 10 years’ industry experience, allowing ESPA to offer clients the collective skills and wisdom that will give their spa that essential edge – both in the early stages and throughout our hands- on operational management phase.


Susan Harmsworth, CEO


Our treatments offer unparalleled bene-


fi ts and our results-driven products are free from synthetic colour, fragrance, parabens, phthalates, DEA, TEA, SLS, SLES, silicone and petrolatum. All ESPA products are produced in the UK at our state-of-the-art manufactur- ing site which is licensed and accredited by the Soil Association, Ecocert and the Organic Food Federation and accredited by the Fair- trade Foundation. This allows ESPA complete control of the production process from start to fi nish, ensuring our products are excep- tional in every way.


How many spas do you supply? Over 400 accounts in 55 countries.


Top clients Peninsula Hotels; One&Only Resorts; The Ritz-Carlton; Corinthia Hotels; The Leela Pal- aces, Bulgari Hotels & Resorts; Gleneagles.


Plans for 2013 We plan to build on our spa development, with openings in India, China, the Middle East and the US. We're launching multiple products across a variety of categories and will also be focusing on ESPA In-Room Amenities – high- quality, natural and bespoke formulas with 100 per cent natural essential oil fragrances – to increase guest’s luxury spa experience.


spa business handbook 2013 171


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