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COMPANY PROFILE


Premier Software Solutions Ltd Premier House, Hollies Park Road, Cannock, WS11 1DB, UK


Tel: +44 (0)1543 466 580 Fax: +44 (0)1543 466 579 Email: info@premiersoftware.co.uk Twitter: @premiersoftware LinkedIn: Premiersoftware Facebook: Premiersoftwaresolutions Blog: premiersoftware.co.uk/blog www.premiersoftware.co.uk


Background briefi ng Premier was founded in 1994 as a privately owned UK-based company by Rob Miles. Mark Johnson is managing director and Chris Mallen is a director.


Main products and services Premier is the scheduling and management software system for destination, resort and hotel spas worldwide. Premier Software works from single to multiple locations, is multi- lingual and integrates globally with property management systems. A wealth of industry experience and


knowledge enables clients to monitor their performance using the latest technology. An innovative design offering a standard- ised confi guration at group level, including a centralised call centre, fi nancial structure and treatment menu, means every aspect of the system can be fully customised. Management teams can have full control across all proper- ties, from specifi c departments to global spas, using its true multi-location solution. Premier’s software has the most sophis-


ticated scheduling system available. Group reservations can be effortlessly made to allow guests’ stays to be planned with optimum effi - ciency. The report suite can produce detailed or summary reports at group, regional, prop- erty and departmental levels.


www.spahandbook.com USPs


Premier caters for the full spectrum of the industry, from high street and boutique spas to destination, resort and group hotels world- wide. The company's in-house support call centre features a freephone number so expert advice from the team is just a call away. Knowl- edge is key and training is essential to get a return on investments. We have the best train- ers in the industry, with training taking place at your spa, our offi ces or via the internet. A focused in-house development team


provides fi rst-class software based on client feedback, utilising the latest tools to ensure technical requirements are met.


How many spas do you supply? Premier has 7,000 clients in 70 countries.


Top clients Accor Hotels; Carlson Rezidor Group; Mac- donalds Hotel; Malmaison/Hotel Du Vin Group; Orient Express Hotels; Puma Hotels.


Where in the world? With our multi-site solution and cloud-based system, we have clients across the world.


Plans for 2013


Premier plans to build on its highly successful client services’ offerings and provide the best


Robert Miles, Founder


levels of support in the industry. The com- pany will signifi cantly increase its presence in all sectors of the marketplace, with prod- uct enhancements and new products. During 2013, Premier will launch new updates to its high street solutions, as well as a major release of its multi-site offering. It will also launch a true educational product and a signifi cant update to its cloud-based solution. The company will also continue to enhance its products’ functionality, with a focus on web, mobile and social media. Premier will move to larger offices to accommodate the expansion of its team and enable a dedicated training space to enhance its clients services’ offering.


Who’s who? Mark Johnson, managing director; Rob Miles, founder; Chris Mallen, director.


What the clients say “Premier does everything a spa system should do. We are able to carry out quick bookings and extract any important information we need. In comparison with other systems, training, support and functionality is good. To date, we’ve enjoyed our experience with Premier.” Brett Davidge, Hotel Manager, The Twelve Apostles Hotel & Spa, South Africa


spa business handbook 2013 197


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