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CONSULTANCY PROFILE


Global Project & Spa Advisory 88 rue de Courcelles, Paris, 75008, France


Tel: +33 6 11 45 41 21 Fax: +33 821 19 81 96 Email: psaussay@globalspaadvisory.com Skype: patsaus1 Twitter: @SPATRICK233 LinkedIn: fr.linkedin.com/in/psaussay www.globalspaadvisory.com


Background briefi ng The company was launched in 2012 by CEO Patrick Saussay and Christopher Ryan.


Main services In response to the growing request for authen- tic upscale and profi table spas, our services


are focused on: ■ Business strategy & planning ■ Spa consulting ■ Project management ■ Spa management support ■ Brand & concept development


We focus as much on profi tability and organi-


sation as on customer experience in the concept defi nition. Our experience in project manage- ment allows us to attract the best experts to design extraordinary spas. From concept defi nition to go-live support, we deliver all services, including business plans, treatment menus, signature treatment protocols, product brand selection and team training (treatments, retail and behaviour). To provide a wellness experience we con- sider all customers’ senses to create relaxing environments. Our vision is to respond to multi-sensorial needs with a consistent approach in all dimensions to create a balance between atmosphere, offering and resources. Our experience of project development, com- bined with our ability to imagine being a guest


www.spahandbook.com


and understand investors’ needs is key to avoid- ing the traps found in many spa businesses. This ensures we create friendly, comforting environ- ments, not 'nice but empty' places.


Additional services We get involved with the development of a spa or product concept before giving international development support. We enhance the brand, define the roll-out strategy and represent brands in prospecting and project assessment. We offer operational support at critical


stages, such as at launch and depending on the country, can undertake market research prior to investment. We also offer a range of project management services.


USPs


International spa projects have equipped the company with a wide knowledge of what well- ness means in different cultures. Saussay has 20 years’ experience in consult- ing, mainly with the big fi ve accountancy fi rms, and has been involved in the change process of large organisations like the French Health- care Ministry where he advised on the balance between quality and effi ciency before trans- ferring this expertise to the wellness industry. Christine Masson has 20 years’ experience


in the wellness industry and this, combined with the company’s international network,


What the clients say “Patrick has become a key member of the evianSPA development team,. He’s been instru- mental in fi nalising our spa offer, from framing the business model to the full development of the treatment menu and protocols and is lead- ing our commercial development approach.” Laurent Houel, Global Brand Director, Evian


“Patrick’s a gifted negotiator and creative solu- tion developer, capturing the essence of your needs in his solutions.’ Zeki Dickmen, Managing Partner, Spa Soul


spa business handbook 2013 77


Patrick Saussay, CEO


enables it to provide expertise in economics, wellness and development to reach sustain- able solutions.


How many spas do you supply? Until now our main focus has been on the evianSPA concept and development.


Where in the world? We work in France, Switzerland, Turkey, the Middle East and Asia on spa projects or brand development; mainly with evianSPA.


Plans for 2013 Complete renovation of the five-star Evian Royal Resort, Evian-les-Bains, France. We are aiming to establish further evianSPA projects.


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