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COMPANY PROFILE Concept Software Systems


145 Avenida Engº Duarte Pacheco, Almancil, Algarve, Portugal


Tel: +351 289 351 200 Fax: +351 289 351 209 Email: marketing@csscorporate.com Twitter: @conceptcss LinkedIn: concept-software-systems www.csscorporate.com


Main services Concept provides bespoke, scalable spa man- agement software for high-end hotels, resorts and leisure venues. The Concept Spa & Lei- sure System manages all operational aspects including reservations, Point-of-Sale, inven- tory management for retail and professional inventory, customer profi les, membership administration, online reservations, CRM, Business Intelligence and PMS Integration. The key to the software is its flexibility.


Whether a spa has three treatment rooms, or in excess of 100, it has the features and cus- tomisation to match. The system controls an unlimited number of services that are linked to associated resources such as loca- tions, equipment or therapists. Appointments are booked quickly via a series of fl exible grid control screens or through a search, where the system automatically fi nds available times. Reservations can be made for a range of activities: treatments, tennis court rental, and pre-scheduled activities such as classes.


Additional services ■ Concept Golf Management: an integrated solution for golf courses and resorts. In use


at fi ve former Ryder Cup venues. ■ Concept POS and Inventory Control – the most comprehensive leisure retail solution – designed for spa retailing and golf pro-shops.


www.spahandbook.com


■ Concept Membership and CRM System: a standalone or integrated Membership Bill- ing and Management System which manages


pre-membership sales and client marketing. ■ Concept Business Intelligence System: (Concept BI) a dynamic reporting tool which


can be utilised by new and existing clients. ■ Concept Web Services: providing online and mobile spa and leisure or golf tee-times res-


ervations via a range of customisable APIs. ■ Concept Interface Center: as a partner of Micros-Fidelio, Concept continuously develops solutions and enhances interfaces to provide


the industry’s premier resort solution. ■ Concept Services: 24/7 multi-lingual global support, installation, training and project man- agement, retraining courses, Oracle database administration, software auditing and consul- tancy, development and customisation.


USPs By paying close attention to client reac- tions and the way each company interacts with the software we install, we're able to constantly develop our systems to meet indus- try demands. The benefi t of this approach is passed directly to our clients in the form of bespoke features and system updates.


How many spas do you supply? Over 2,000 installations globally.


Malcolm Rennie


Top clients Key global accounts include Shangri-La Hotels and Resorts; Langham Hotels, Lon- don; Peninsula Hotels; Banyan Tree Hotels and Resorts; Marriott; Starwood Hotels and Resorts; Canyon Ranch; De Vere Group; and Corinthia Hotels and Resorts.


Where in the world? Global distribution in 60 countries. The software is available in 15 languages, comple- mented by local language support.


2013 trade shows Regional user conferences throughout 2013.


Plans for 2013 An increase in our global presence to over 70 countries and growth in our regional partner network. Existing clients will open properties, with most growth in Africa and Asia. We're working towards the paperless spa


and we'll also launch V3 – under wraps at the moment, but Concept BI V2 – available from the App Store – is a taste of what's to come.


Who’s who? David Spiers, founder & director; Malcolm Rennie, MD; Luis Branca, director of develop- ment & technology; Simon Le Touze, regional general manager Asia Pacifi c.


spa business handbook 2013 165


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