welcome to HEALTH CLUB MANAGEMENT
Insights into the use of the Net Promoter Score p68 contents
03 editor’s letter Should we be creating health and fitness facilities for older adults only, asks Kate Cracknell
06 letters Melvyn Hillsdon on the need to move beyond anecdote in our data
10 news round-up Total Fitness in management buyout, James Caan sells nuyuu, and Pure Gym lines up four new sites
16 international news milon equips royal facility in Tunisia, and California Fitness opens its latest site in Hong Kong
18 people news Nick Burrows set to leave Nuffield Health, plus we chat to Mike Buss, who ran 100 marathons in 100 days
20 fia update A look back on the recent party political conferences
We take a look at Edinburgh’s new sport complex p32
Analysis of the fitness property market p54
23 diary dates Upcoming dates for the diary include the BISL Conference, the UK Spa & Wellness Conference and the IHRSA Asia-Pacific Forum
25 competitive edge Fancy skiing 24 peaks in 48 hours in Italy? Or riding husky dogs through Lapland? Our charity events listing provides more detail
26 everyone’s talking about... hiring graduates It’s now the law in Portugal that fitness instructors must have a sports science degree. Would following this example in the UK mean better service or simply higher costs?
Harnessing new technology p42 4
28 interview eric dunmore The CEO of independent club The Third Space talks to Kate Cracknell about achieving success by ignoring industry norms
Read Health Club Management online at
healthclubmanagement.co.uk/digital
32 going underground Julie Fisher explores the University of Edinburgh’s new Pleasance Sports Complex
35 consumer champions Introducing the Health Club Awards, voted for by your members
36 q&a greg searle Former Olympic gold medallist Greg Searle talks to Kate Cracknell about returning to the GB rowing squad after a 10-year retirement. Plus a round-up of gym equipment used by rowers to train for their sport
42 tapping into technology How can clubs use new gadgets to improve member retention levels?
46 flexible friend A simple sit and reach test could be used to assess the risk of heart attacks or strokes, says new research
november/december 2010 © cybertrek 2010
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