Providing a structured process for the management of employee scheduling, for example input into attendance and holidays, enables retail employees to manage their working times and take their own lives and commitments into account.
Reward good service, not just sales Sales targets are an essential part of any
retail business, but rewarding employees “
Introduce an element of completion and fun ‘Gamification’ has the potential to
increase employee engagement, especially in the retail environment, and this doesn’t have to result in financial or other material rewards, it can purely be adding an element of competition to processes or targets. The psychological benefits of feeling like part of a team, and of healthy competition, can be reward enough if implemented effectively.
‘Gamification’ has the potential to increase employee engagement and doesn’t have to result in financial or other material rewards.
for other actions such as consistent attendance or customer service successes, can be just as fruitful. Putting an emphasis on great service will
help to lift management’s quantitative expectations, such as units sold, and will allow employees to see value in the way they perform their job, not solely the end result.
Through building a unified team with
healthy competitive elements, employees can enjoy greater engagement from their roles, helping to ensure they have the right attitude and remain focused on their time and productivity. If retailers are able to successfully
incorporate each of these techniques into their workforce management model, then
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