INDUSTRY NEWS
Hybrid improves its remote support
H
latest TeamViewer remote support software, designed to offer spontaneous customer support. Following escalation of a support case by one of Hybridʼs resellers, technical staff at its Cheshire HQ are able to make ʻvirtual visitsʼ to their customersʼ computers and resolve many software or computer related issues remotely, allowing faster problem solving and getting customers back printing as quickly as possible.
ybrid Services Ltd, has a new and improved gadget in the Tech Services tool box; the
arranging and getting an engineer to visit and with TeamViewer being secure and safe to use, it ensures the customersʼ files are protected at all times. Hybridʼs setup also allows for a two- way dialogue, where files can be shared by Hybrid and accessed by the customer for testing or evaluation purposes, and with the additional feature of remote screen capture, Hybrid can analyse more complex tasks offline. Offered free as part of Hybridʼs
The new system means quick diagnosis and resolution of problems by allowing remote access to the customersʼ computer where a member of the technical team can do everything as if they were sat in front of the end users system.
This saves the time involved in Ranks ad
Technical Services function – available to in-warranty Mimaki users and those with Customer Care packages – the TeamViewer application is downloaded from Hybridʼs website in conjunction with instruction from a technician. n For more information on Hybridʼs complete support and technical capabilities can be found by visiting
www.hybridservices.co.uk/technical
MASCOT boilersuit is ready to take on winter
P
erfect for winter and those long dark nights, the MASCOT TOMBOS winter boilersuit, from the SAFE ARCTIC range, comes in fluorescent orange or yellow with vertical and horizontal reflective tapes while additional reflective tapes on the shoulders ensure visibility even when bending. The MASCOT TOMBOS is certified to EN 471
– class 3/2, EN 343 – class 3/2 and EN 342 – class 3/2, meaning it is breathable, wind and waterproof.
This product is made from Mascotex a waterproof laminate that is placed inside the polyester outer of the garment. It is this laminate that provides the waterproofness to the fabric.
The Mascotex logo assures you of 100% waterproof protection which is ideal for those working in harsh, extreme weather and winter environments. The MASCOT TOMBOS has numerous inner and outer pockets and comes complete with a detachable lined hood with adjustable drawstring. The zip and storm flap on the legs allows the wearer to remove footwear more easily.
The boilersuit also has a warm pile lining in the body and quilt lining (which is welded, not stitched for extra durability), in the sleeves and legs for extra protection, promising to keep you warm and snug and well protected. n For more information visit
www.mascot.dk
SAFETY FIRST: MASCOT’s TOMBOS winter boilersuit from the SAFE ARCTIC range.
| 14 | January 2013
www.printwearandpromotion.co.uk
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