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TOMORROW’S CLEANING SEPTEMBER 09
Carpet code of conduct
KEITH ROBERTSON, TRAINING DIRECTOR OF THE NATIONAL
CARPET CLEANERS ASSOCIATION, DISCUSSES TRAINING AND
STANDARDS FOR THE FLOORCARE PROFESSION
“The world of floor care is fraught with it is known, provides recommendations for the
problems,” said one of the UK’s Floor Training inspection, maintenance and cleaning of
Consultants, “So if you want to make a career textile floor coverings. It is applicable to all
in floorcare, do get some basic training.” types and styles of textile floor coverings
The association most closely related to
within domestic and commercial settings.
floorcare is the National Carpet Cleaners
Although principally provided for use by the
Association (NCCA) which was founded over
professional cleaning industry, the PAS is also
40 years ago. Although most of its members
of use to others including government bodies,
are identified as carpet and upholstery
trading standards and the insurance industry.
cleaning specialists, a growing number of
The PAS will be reviewed at intervals not
them have recognised the trend towards hard
exceeding two years, and any amendments
carpet cleaning? Well you certainly would be
floors, particularly in domestic settings, which
arising from the review will be published as an
if you attended either course.
has resulted in 49% of them (source: NCCA
amended PAS.
The NCCA’s Carpet and Upholstery Cleaning
members survey 2008) adding hard floor care Are you trained up?
course which is normally held in Leicester
to their service range. In this day and age it isn’t realistic to expect
provides a good basic grounding for anyone
Code of conduct
that half a day spent with a machine supplier
considering entering the industry. IICRC have
The NCCA have always been concerned about
can turn you into an experienced cleaner even
separated the two components and offer a
improving professional standards and all
if you have purchased a box of pre-printed
2-day carpet cleaning course which goes into
members are required to follow the
leaflets from the same company extolling your
greater depth in addition to a 2-day
association’s Code of Conduct. As only 10%
years of experience. To do anything properly
upholstery course.
of those who profess to be carpet cleaners are
takes a degree of knowledge and this includes
actually members of the NCCA, it became
cleaning and maintaining floor surfaces
It doesn’t stop with carpets. When it comes to
clear that this was not enough to encourage
whether carpets, tiles or stone.
hard floor cleaning, there is a choice between
the IICRC, Stone, Masonry and Ceramic Tile
carpet cleaners to accept the necessity of
Both the NCCA and its industry partner the
Cleaning Technician Course and a more general
following acceptable standards. This does not
Institute of Inspection, Cleaning and
Hard Floor Cleaning course run by the NCCA.
mean that all non-members are
Restoration Certification (IICRC) have a keen
unprofessional, rather there are a considerable
interest in assisting and ensuring that there is
What’s next?
number of traders who could be considered at
an ever increasing supply of trained and
Currently the NCCA is searching for suitable
best amateurish and at worst, ‘cowboys’.
qualified floor cleaning technicians.
premises to purchase to allow for a greater
Public Available Specification
number of hands-on courses. It is understood
What’s available?
that after learning the fundamentals many
With this in mind the NCCA in collaboration
Both the NCCA Carpet and Upholstery
would like to build on that knowledge base by
with BSI British Standards developed a Public
Cleaning Course and the IICRC Carpet
attending practical courses in smaller groups
Available Specification (PAS). The PAS86, as
Cleaning Course set out to teach the
and it is the intention of the NCCA to offer a
fundamentals of cleaning which in the case of
range of hands-on workshops to cater for
carpet cleaning includes how to identify
this need.
different fibres, what the differences are
between various types of fibre and what their
www.ncca.co.uk
individual characteristics are. The courses go
on to explain dyeing of fibre and carpet
construction as well as soil characteristics and
the chemistry of cleaning. Were you aware that
there are five methods commonly used in
The future of our cleaning industry | TOMORROW’S CLEANING |
59
FLOORCARE
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