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TOMORROW’S CLEANING SEPTEMBER 09
Strategic mentoring
Entrepreneurial owners/managers need help, helping the owner/manager view business in Expressing the “holistic” view graphically
that is clear. Running a business in today’s the context of life as a whole. helps the thinking process and allows others
tough climate can take all their energy and time.
Strategic Mentoring starts by establishing a
to easily understand and participate in the
Planning for the longer
clear personal and business direction. The
process.
term future can often be
writing of a three-year business plan, with the No gravestone ever had the words “I wish I had
seen as a luxury “when
active participation of the team who will spent longer writing my strategic plan”, but
I have the time”.
execute it, significantly increases the chances taking time to plan your business in the
Running a business takes
of success. No one has a crystal ball, but context of life, can only help build a
dedication and focus; having taken the time to plan, hugely increases successful, secure and happy future.
often this can be at the the chance of long-term success.
Contact Peter Holt of ConsultHolt Limited at
expense of family, friends and fun. Life/work
The business plan must be consistent with “life
peter@consultholt.com for more information.
balance is a glib phrase, but taking a holistic
goals”. It has to address both personal wishes
view of one’s life will always help improve the
short and longer terms and also the “what
business capabilities of any owner/manager.
happens if…?” questions. No one wants to think
Strategic Mentoring focuses on supporting an about illness, death (or retirement!), but this has
individual’s business needs, combined with to be part of the total process; like it or not!
Society call for nominations
Shane Scott, Director of the
their badge of honour demonstrating service available. But do we get it? Are you listened to
Lyceum & Society of Corporate
excellence: the mark of individual quality. when you complain and was the issue resolved?
Services, is looking for the rising
This badge not only signifies those Everyone has the right to service excellence. It
stars of the cleaning industry.
professionals who go the extra mile in is all about training, giving people the skills
delivering high standards in the delivery of and confidence to do the best job possible. If
The Lyceum & Society of Corporate Services their work. It also shows a willingness to abide a person is confident of their abilities, they
was born from the desire to promote service by a code of ethics and maintain world-class automatically do a better job & take more
excellence amongst those who provide front standards in the industry.
pride in their work and with this, comes the
line services in the corporate services sector.
The high standards of cleaners and caretakers
By seeking out and acknowledging these
passion that fuels service excellence.”
are now being recognised by the society and
individuals our profession can nurture the sense The Lyceum is an accredited BICS training
they are calling for the industry to nominate
of pride and achievement amongst the core staff college offering not only COPC courses, but
risings stars to receive their coveted badge
that make up the cleaning industry. This is an also training for Concierge, Porter &
of honour.
attainable target for anyone working within the Caretaking staff, along with basic Health &
cleaning or related industries and one that Safety, staff motivation, personal development
We have many outstanding people in the
should be the goal of everyone concerned.
plans and coaching skills to name but a few.
industry who work tirelessly behind the
scenes, not just the Supervisors and
Recipients of the awards enjoy a year’s free
For more information visit www.lscs.co.uk
Managers. Many operatives are passionate
membership of the Society and will be
or forward your nominations to
about their work & really make a difference.
encouraged to help share their knowledge with
sscott@lscs.co.uk.
The society is about them: the champions of
others at specially organised events around
our industry. the country.
The Lyceum welcomes nominations of these Shane Scott Director of the Society says:
unsung champions from employers, “We are all consumers and rely on a service
managers, clients and colleagues. These provider, be it for utilities or mobile phones, we
champions, once awarded, are invited to wear all want & expect the best possible service
The future of our cleaning industry | TOMORROW’S CLEANING |
45
TRAINING & EDUCATION
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