NEWS
their advanced diagnostic, troubleshooting and proactive fault detection capabilities, we will off er customers an even more comprehensive set of integrated solutions to drive greater improvements in maintenance processes and equipment performance.
“Our mission is to help the industry evolve through
smarter information management and to make life easier for customers by integrating mission critical content into previously disconnected and time-intensive processes. By doing so, we create a tremendous amount of value in terms of streamlined business operations, aircraft uptime, as well as safety and compliance,” Picasso continues. Toronto-based CaseBank Technologies, Inc., specializes in accelerating return-to-service and increasing aircraft availability by using fi eld experience to proactively identify and troubleshoot aircraft faults with unprecedented speed and accuracy and by providing visibility into failure trends across aircraft fl eets for improved uptime and performance. The company’s patented, guided diagnostic software employs “hybrid reasoning,” the core technology which combines engineering knowledge with fi eld experience to
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drive the company’s integrated troubleshooting solutions for servicing complex equipment. CaseBank’s customers include Bombardier, Gulfstream, Lockheed Martin, Pratt & Whitney and other Fortune 1000 companies.
“The combination of ATP and CaseBank represents an
ideal fi t for our customers by automating critical aspects of product support, including fault isolation, corrective action, and access to technical publications,” said Chris Lewis, chief operating offi cer for CaseBank Technologies, Inc. “Providing manufacturers, owner/operators and service providers with a continuous workfl ow—from troubleshooting to service execution—allows them to quickly recognize defect trends and optimize customer support. The complementary fi t of our two companies will help aviation professionals around the world to improve the speed, cost and quality of maintenance, increasing equipment availability and enhancing overall business performance.” CaseBank’s fl agship solution, SpotLight®
guided
diagnostics for complex equipment, is an interactive troubleshooting solution that rapidly guides service technicians through the process of pinpointing and resolving problems. SpotLight eff ectively replaces the traditional hierarchical troubleshooting guide by combining the company’s proven reasoning engine with a diagnostic database, leveraging the collective experience of fi eld technicians to uniquely synthesize OEM knowledge of failure indications with operational fi eld experience. CaseBank’s ChronicX®
is used by fl eet operators to
proactively identify and rank recurring defects across aircraft and engine fl eets. ChronicX uses advanced algorithms to analyze aircraft maintenance records and uncover hidden service trends, such as previously undetected recurring problems, repeat defects/fi xes occurring across multiple aircraft and repair stations, as well as emerging failure modes that have not yet reached critical status—allowing operators to become more proactive in addressing these issues to optimize fl eet uptime. “CaseBank Technologies has been a trusted and valued supplier to Bombardier Commercial Aircraft for over 15 years,” says Todd Young, vice president and general manager, Customer Services, Bombardier Commercial Aircraft. “Bombardier rolled out CaseBank’s SpotLight software as the ADS Plus intelligent troubleshooting tool, and it currently supports our fl eets around the world. Our new C Series aircraft has deployed SpotLight as Bombardier’s electronic fault isolation manual (eFIM) system, which completely replaces conventional troubleshooting manuals and is fully integrated with Bombardier’s Navigator IETP (interactive electronic technical publication).
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DOMmagazine.com | feb 2017
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