technical expertise than you may have reviewing and critiquing their work. Sometimes they only need a few clarifi cations from you to change a fi nding or observation or even an enforcement fi le. So you have contacted your
principal inspector and registered your point of view. The disagreement still stands so now you move to more formal communications or meetings. While doing this make sure it’s not a personal thing — keep personalities out and assume the best motives for everyone. If you cannot do that or are short tempered, consider sending someone else who is not personally attached to the matter. Try to match rank for rank — sending a junior apprentice to argue your case before the manager of the principle inspector sends the wrong message. If you do not take such rank considerations seriously then you are being disrespectful, even if not done intentionally. Maintain a respectful tone and manner. Avoid getting into personal comparisons of abilities or knowledge. If the inspector is not highly trained and knowledgeable about the item under discussion, he or she will bring colleagues in who are. The regulator has access to basically unlimited technical advice if needed. Think about how the TSB can bring experts from everywhere to bear on an incident or accident. Respect the other’s position and try to understand their viewpoint. I am sure you will sometimes think the inspector is just mad with power. In that case remember the three Cs and use them. Recall that all major organisations have a code of conduct, read it and understand it. Document any deviation, serious ones that is, from that code. Witnesses are also very valuable. If you feel that you’re not getting a fair hearing you can appeal to the supervisor. Do it openly and keep your principal inspector
in the loop as you explain why you feel it’s necessary. Regardless of the fi nal outcome thank everyone for their time and assistance. In all such matters keeping records of everything is a major requirement. Before you spend a lot of your time and the
regulator’s time, make sure it is worth it by avoiding arguments over small matters.
WHAT HAPPENS WHEN Many times in my regulatory career have I been threatened by individuals
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