PROFESSIONAL HELP Sometimes we all need extra help from people who have invested a large part of their lives in formal education and training. From time to time you may need to ask advice from those who have spent their career digging deeply into one field of study. Many years ago I had a technical matter to resolve and I ended up talking with a battery expert with a Ph.D.-level education in a research laboratory, and who had spent his entire life studying batteries. I have met very few DOMs or maintenance techs who can or have spent their entire life on one study. In fact, being a jack-of-all-trades and master of none is what most DOMs seem to be. In my entire military and civil career, I noticed it was the individuals with a wide range of knowledge and interests who rose to the more senior positions. In addition, one other strength was that they knew when to consult others. Who are the others? Your local
principal inspectors for a start, equipment manufacturers, aviation associations, manufacturer’s technical representatives, lawyers, consulting aeronautical engineers and so on. To save you time and money ensure that you have scoped out the issue fully before bringing it to them or you may have to go back and do some more homework. This saves them time as most of them are very busy as well.
SUMMARY Try to understand the inspector’s role and put yourself into their position as you make your proposal or case. Do not underestimate their knowledge or the amount of help and information they have. Always be prepared with good records and sound technical arguments and present them well without excessive emotion.
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Record all decisions and follow up as required. Bring additional assistance to the table if needed. Ensure you meet your timelines and commitments. Most countries have aviation feedback systems covering technical
matters as well as aviation policy. Become knowledgeable about them and use them. Your feedback will help your regulator develop better policies and regulations. Become an industry leader by attending conferences, courses and
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