UcA: KEEPINg AN EYE oN YoUR Bottom lINE
UcA membership has been reorganised to include Prescription Payment Support as a core service ensuring that all member pharmacies utilities the information and advice to ensure correct reimbursement. members can also access account checking and training to try to take some of the pain out of this important management task.
NEW foR 2017 – coSt REdUctIoN SERvIcE UcA member pharmacies now automatically have access to a full cost
reduction service. our cost reduction specialist will contact you to arrange to review your outgoings and target efficiencies tailored to your business needs. All costs reviewed and efficiencies targeted in agreement with you, resulting in increased profitability. for more information call Adrienne clugston on 028 9065 6576.
vIRtUAl BAcK offIcE As your virtual back office, UcA can also assist you with hR Support:
• online locum / Pharmacist search – immediate responses directly from available locums • Access NI employment checks – as an umbrella body for pharmacy, UcA can administer checks on your behalf • Recruitment & employment documentation – template or bespoke documents • Signposting for hR advice
UcA Pre-reg recruitment service – we are currently compiling our Pre-reg Placement Pack and information will be forwarded to all students in february. We will be engaging with UU and qUB to promote community pharmacy placements and distributing the pack. contact Natalie on 028 9065 6576 to register your placement opportunities.
UcA’s learning & development portfolio now has dates for January – may 2017 with courses suitable for pharmacists and all members of the team.
the first cohort taking UcA’s Pharmacy management & leadership Programme has just finished and the feedback has been great.
“the UcA Ilm course provided an excellent and well-rounded overview of management skills and practices applicable to working in a community pharmacy. I found the trainers to be adept and engaging and they provided invaluable insights from their own varied careers in management. the course contained a mix of workshops and written assignments which helped me put these new concepts into practice.” Julie Anderson, health centre Pharmacy, carrickfergus.
the 2017 course commences on monday 6 february. comprising six sessions through the year, all participants can qualify for an Institute of leadership management level 5 accreditation. Assignments can be based on the pharmacy, so it’s a great way to improve the business as well as upskilling the individual.
other courses include dealing with difficult Situations to help staff learn how to treat incidents effectively and improve customer service. delivered in one evening, this is a great way to upskills staff.
UcA President, cliff mcElhinney and his team were the first to take our Working in a Successful team training. the whole team at Urban really enjoyed the two-part course which highlighted team strengths and identified how they can improve team performance. Everyone went away motivated with ideas to implement in the workplace.
Be part of it
The Ulster Chemists’ Association’s Pharmacy Management and Leadership Programme
Gain a Level 5 Certificate in Leadership and Management
BENEFITS TO YOU • Use core management techniques to drive better results • Develop your own ability to lead, motivate and inspire • Complete your annual CPD requirements • Provide you with strategic leadership, decision making and problem solving techniques
• Benchmark your own managerial skills • Raise your profile within your organisation • Become professionally accredited through the Institute of Leadership and Management
BENEFITS TO YOUR EMPLOYER/PHARMACY • Help to foster business improvement • Encourage strategic thinking for business development • Increase ability to resolve problems and issues • Benchmark your own organisational standards against others • Develop your staff team
The programme will cover the following six key areas during six one day training sessions:
• Leadership and management of staff and processes • Financial management throughout the year • Managing your environment and promoting change • Managing resources, governance within the pharmacy and designing SOP’s
• Managing information and evaluating business success • Developing services and managing customer relations
Support provided from the course facilitators Paul Murray and Ashley Boreland.
For additional information, joining the programme and costs please contact Adrienne at UCA phone number:
02890 656576
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