“The bar was set high and there was no fluff..”


Jack Kramer spoke in a manner that was more


factual and structural, and that I assume is much more common in a business setting. While his style may have been more humorous than emotionally moving, the information he shared about automating the various components of a cleaning business were incredibly useful to me, because, as a fellow window cleaner I met that weekend pointed out, “If you’re not planning on hiring a crew, and you hope to pass on the business as it was passed on to you, you need an exit-strategy, and streamlining as many aspects of the business as possible is only going to help you.”


Over the course of the weekend, the friendly


atmosphere, shared meals, chats over drinks, and helpful instruction I received resulted in a sense of shared identity and pride in my work that I’d never


anticipated. This network was expansive and important, I realized, with a lot of potential to grow and connect, and it was so encouraging to see that “my people” were everywhere. It was incredibly refreshing not to feel odd, and not to get blank stares when talking about my job, which is often what happens in my usual social setting.


All five copies of my collection of writings,


Seeking Clarity, The Real-Life Adventures of a Window Ninja, were given away by Saturday afternoon. I met not one, but three writers and creators of window cleaning publications, and all were excited about and supportive of my writing efforts. My happy place just kept growing.


In the end, as I packed up my car and headed west


toward home, I felt as though I’d been given a set of wings I didn’t know existed before that weekend. I had the sense I’d been boosted by a combination of industry secrets and the moral support of a community I’d never known about. In the words of Thad Eckhoff, “I wish that I’d had an opportunity like this when I first started. Figuring things out by trial and error, taking three steps forward and two steps back, took years off my life. New contractors are shaving years off the learning curve by being shown the path to follow instead of having to blaze their own trail. Learning how to set up a business for success from the beginning, instead of wasting years working in the wrong direction, is priceless.” I look forward to seeing what Chris, Thad and


other industry leaders and visionaries are planning for the future in the realm of window cleaning, and hope to be there to witness what they create.


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