the attendance in today's busy world. We have many shift workers in our re- gion who can’t always make it to the scheduled classes, so the Wellbeats system is perfect for them. The only issues we’ve experienced


have been some minor software glitch- es, but they’ve long been resolved. This was only because we were early to enter the market in 2010. Today the system is virtually self sufficient. Wellbeats classes also work very


well with a live class. For example, sometimes we run a live cycling class using the Wellbeats Virtual Active ses- sion, one where the ride takes us along the California coast. Our members en- joy the scenery and music while the instructor moves through the studio making sure that everyone in putting in 100 percent. It's a nice twist on a standard cycling class. There are two additional bonuses:


When we are short staffed, we can use Wellbeats as an instructor for the day. As well, the system lets us provide a superior member experience by let- ting us place our team members where their time is most productive.


Traci Faith Langford General Manager of St Thomas Health Club


I Traci Faith Langford


(we've lost count), such as Fusion, Vibe, Stomp, Rev, Kinetics, TKO, Transitions, Definitions, Express, Pregnancy Express, Exos, Silver & Fit, Zumba, etc. There are multiple choices for all fitness levels, and the classes are updated every three months.. We have more members participat-


ing in group fitness now than ever, and at a fraction of the cost. We still run some live classes—Pilates and cy- cling classes are the most popular. However, these classes take place at a scheduled date and time which limits


Jean-


François Grégoire


that it's easy to use and really like the option of training with me whether they’re at their home, office or in a ho- tel room. Financially, my investment (in Lift


Sessions) has been very minimal. I have more clients thanks to virtual training because I don't need to travel. I stay in my home studio and reach clients I would never have had the op- portunity to train. Also, before virtual training, I didn't see clients during their vacations or business trips. Now I do! If there are any negatives, one


have operated my own home per- sonal training business for nine years and operated my virtual pro- gram, KineToGo, for two years. I


started the virtual training because it allows me to reach people not in my area, and it lets me train clients when they’re at their chalets, on vacation or travelling for business. I use Facetime, Skype or Google


Hangouts for the initial appointment for new clients. During this session, I do a health assessment and some fit- ness testing. Sessions are either 30 or 60 minutes. For one-to-one and group train-


ing, I use the app Lift Session. I can see heart rates, take notes, draw on my iPad, and the session is recorded. For group sessions where I’m training peo- ple in different areas at the same time, I use Skype or Google Hangouts. Many of my clients like the virtual


option, but some people are still not comfortable with technology. But I find that after one session, people see


would be that fitness testing is tricky. I can't do the same complete fitness test I do with a client in person. A positive for clients is that I charge less for vir- tual training and even less for virtual group training. Another plus is that I now do 30-minute virtual sessions.


Jean-François Grégoire Montreal, Quebec www.kinetogo.com


Next Issue’s Question:


What are one or two of the most important lessons you’ve learned as a club operator?


To respond to this question or to suggest a question for a future Q&A, contact Stephen Longwell at stephen@fitnet.ca.


November/December 2015 Fitness Business Canada 19


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